CDD 6 months- Account Manager - Wholesale Banking Operations (COO)

Description du poste:

ING Luxembourg - Wholesale Banking Client Services is looking for an Account Manager for a duration of 6 months starting July 2026

Your tasks
As an Account Manager, your main tasks will be to :
* Manage a portfolio of clients in collaboration with the Relationship Managers
* Ensure the day-to-day banking follow-up of clients by providing them a daily support (analysis, data management, client events, research, manage the entry into relations with new clients, follow up on payments, respond to clients' expectations and needs via telephone and email….)
* Follow-up and monitoring of the transactions of our clients (KYT)
* Ensure a smooth and safe management of clients' data
* Strong collaboration within the team and other departments to serve the clients' needs
* Respect and improvement of the processes
* Identify sales-leads and develop cross-selling of products such as electronic banking, foreign exchange, etc

Your profile:
Competencies / Behaviour:
* Good team spirit
* Risk Management oriented
* High level of communication
* Commercial skills
* Good administrative organization
* Autonomy and proactivity
* Adaptability
* Solution-oriented
* Proficiency in computer and office automation tools, in particular Word, Excel, Outlook, Internet and PowerPoint
* Good knowledge in KYC (Know Your Customer)

Experience:
* Studies in Economics/ Banking or Customer Service
* A first experience in the banking sector or Customer Service will be considered as an asset

Languages:
* Fluency in French and in English is mandatory

We redefine banking. What about you?
There has never been a more interesting time to work at ING. We're on a journey that's centered around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We're proud of that