Global Brand Engagement Mgr, Customer Trust External Relations

Description du poste:

Amazon's Customer Trust External Relations (CTXR) organization is seeking a results-driven Global Brand Engagement Program Manager - Europe to help ensure that every customer can shop with confidence on Amazon. In this role, you will be at the forefront of Amazon's global brand protection efforts, owning strategic relationships with intellectual property owners across product authenticity, product integrity, copyright, trademark, and broader product quality issues. You will be a trusted partner to global brands, translating their concerns into actionable improvements to Amazon's policies, processes, and tools - always working backwards from the customer.

This is a high-visibility role that requires you to think big while delivering results at scale. You will operate across multiple geographies, navigate ambiguity, and influence without authority - partnering with Legal, Investigations, Product, and business teams to drive measurable outcomes. The ideal candidate combines strong business judgment with analytical rigor, thrives in a fast-paced environment, and has a bias for action when it comes to protecting customers and brands.

Key job responsibilities
- Own and scale brand relationships: Develop and maintain strategic relationships with global brands and rights holders on product integrity issues. Earn trust through consistent delivery and transparent communication.
- Drive industry-wide solutions: Work backwards from brand owner pain points to develop strategies that address unique industry challenges - raising the bar for the entire ecosystem, not just individual cases.
- Shape policy and enforcement: Develop data-driven policy recommendations to improve both reactive and proactive enforcement. Maximize automation and operational efficiency in resolving brand owner concerns, and define measurable success metrics.
- Identify and mitigate threats: Work cross-functionally across Amazon to build and improve processes and tools that detect and neutralize threats to brands, customers, and sellers - insisting on the highest standards of protection.
- Manage critical escalations: Partner with Legal and Investigations to handle time-sensitive, high-severity escalations with urgency and sound judgment. Dive deep into root causes and drive systemic fixes.
- Bridge internal stakeholders: Liaise with business teams to address vendor concerns, ensuring alignment between external commitments and internal capabilities.
- Represent Amazon externally: Participate in and contribute to conferences, industry forums, and external meetings focused on product integrity. Serve as a credible and authoritative voice for Amazon's brand protection efforts. This role requires approximately 25% domestic and international travel.
- Build scalable knowledge: Develop and deliver educational and training materials for both internal and external audiences, creating mechanisms that scale beyond individual interactions

Profil requis du candidat:

- Speak, write, and read fluently in English
- Experience in program or project management
- Bachelor degree or equivalent in operations, engineering, or related field
- Working knowledge of the intellectual property protection legal and regulatory landscape (trademarks, copyrights, patents, trade dress)
- Demonstrated experience owning program strategy end-to-end, from conception through delivery, and communicating results to senior leadership
- Proven ability to use data and metrics to identify root causes, measure progress, and drive continuous improvement
- Proficiency in Excel at an intermediate level or above
- Track record of managing multiple complex workstreams simultaneously in a fast-paced, ambiguous environment
- Knowledge of SQL / database management
- Experience developing and implementing brand protection or anti-counterfeiting strategies
- Experience working cross-functionally with both technical and non-technical teams to deliver results
- Demonstrated ability to influence stakeholders at all levels without direct authority
- Fluency in German in addition to English
- Experience in e-commerce, marketplace, or retail environments

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner