SAP Basis L2 Support

Description du poste:

Tasks

The Role
The SAP BASIS Level 2 Support Specialist will provide advanced technical support and application maintenance for our integrated SAP landscape. This is a client-facing, operational role that requires collaboration with functional teams across multiple SAP modules (MM, PP, SD, LE, FI, HCM). The specialist will manage escalated incidents, coordinate cross-functional activities, and ensure system stability and optimal performance, while participating in strategic maintenance and upgrades.

Key Responsibilities
* Provide Level 2 BASIS support for SAP systems, including system administration, client management, transport handling, performance tuning, and troubleshooting.
* Participate in client-facing discussions to assess production-critical incidents and implement resolutions.
* Collaborate with functional consultants and developers to ensure smooth integration across SAP modules.
* Execute system maintenance, support package installations, patches, and upgrades.
* Monitor system performance, recommend optimizations, and maintain documentation and knowledge base.
* Participate in 24/7 on-call rotation for after-hours production support, responding to Priority 1 and 2 incidents.
* Support database management and optimization (HANA, Oracle), and assist in migrations and technical projects as needed.

Qualifications

* 3+ years of hands-on SAP BASIS experience at Level 2 or similar support role.
* Strong expertise in SAP system administration, client and transport management, and performance tuning.
* Knowledge of SAP modules (MM, PP, SD, LE, FI, HCM) from a BASIS/support perspective.
* Experience in incident management and SLA-driven support environments.
* Basic understanding of ABAP for troubleshooting coordination.
* Working knowledge of ITIL framework (incident, problem, and change management).
* Fluency in English for client interactions.
Preferred Qualifications
* SAP BASIS certification.
* Experience with SAP S/4HANA and migrations.
* Knowledge of SAP Solution Manager and monitoring tools.
* Experience with cloud-hosted SAP environments (AWS, Azure).
* Bachelor's degree in Computer Science, Information Systems, or related field.

At a Glance

As a technology and business partner, MHP has been digitizing the processes and products of its around 300 mobility and manufacturing sector customers worldwide for 29 years. For the management and IT consultancy, one thing is certain: digitization is one of the biggest levers on the path to a better tomorrow. Headquartered in Germany, the consultancy operates internationally and counts around 4,800 MHP employees.
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Exclusive look behind the scenes

At MHP, continuous growth is part of the journey. As the first Special Expertise Partner with SAP for Automotive, we are at the forefront of digital transformation in the automotive sector. We offer an innovative, collaborative environment that supports both personal and professional development-making us an ideal partner for your career. Whether you're looking for expert input or opportunities to expand your network, you'll find both here.
What you can expect:
* Respect and recognition - We value individuality, support one another, and celebrate shared success.
* A culture of innovation - New ideas and fresh perspectives are always welcome.
* Opportunities to grow - Expand your expertise, take on more responsibility, and evolve with your role.

How to apply?

It's best to apply right away. It's easy online via our JobLocator. There you can send us your application documents, such as CV, certificates and, if applicable, project lists, in just a few clicks. A cover letter is not required.
By the way: When we receive your application, our recruiting team checks across departments whether there is a suitable position for you. Regardless of current job advertisements, we will try to find the most suitable job for you at MHP.

Contact

If you have any further concerns, please contact our recruiting team at MHP-TalentAcquisition-Mexico@mhp.com