Project Manager, Customer Portals (Temporary)

Description du poste:

Temporary role: 18 months

About the role:

Barry Callebaut is a global organization poised for growth; a company which has embraced the vision to delight its customers, while out-performing its competitors, a business which is committed to sustainability, has innovation in its DNA, is a leader in complex manufacturing and supply chain solutions and is focused on being a best-in-class employer. Barry Callebaut seeks diverse and passionate people who thrive in a dynamic environment, focused on continuous learning, living BC's Values and of course loving chocolate.

This role owns Scrum-based project management across portal enhancements, integrations, onboarding features, and continuous improvements. The Project Manager drives cross-functional alignment between IT, Salesforce, Commercial, Customer Service, and external partners to ensure the portal roadmap delivers meaningful value to customers and the business.

Key responsibilities include:

* Manage end-to-end execution of portal enhancements and releases.

* Coordinate dependencies across Salesforce, ERP, data integrations, and UX teams.

* Act as the central coordination point across Commercial, IT, Finance, and Customer Experience teams.

* Provide transparent reporting on delivery status, risks, and mitigation plans.

* Identify cross-functional risks early and develop mitigation strategies.

* Track and manage technical, operational, and adoption-related risks.

* Facilitate all Scrum ceremonies (Sprint Planning, Daily Standups, Reviews, Retrospectives).

* Partner with Customer Enablement teams to align releases with onboarding and communication plans.

About you:

* Bachelor's degree in Business, IT, Digital Product Management, Project Management, or a related field (or equivalent experience).

* Agile/Scrum training or certification (e.g., CSM, PSM) strongly preferred.

* Additional certifications in project management (e.g., PMP, PMI-ACP) are a plus.

* Familiarity with Salesforce or ERP environments is advantageous.

* Strong command of Agile/Scrum methodologies, including facilitating all ceremonies and interpreting delivery metrics.

* Ability to manage complex dependencies across Salesforce, ERP, data integrations, and UX teams.

* Agile, proactive leader who drives continuous improvement and fosters accountability across teams.

* Highly collaborative, able to align Commercial, IT, Finance, Customer Experience, and external vendors around shared outcomes.

What you can expect from Barry Callebaut:

* Competitive salary and comprehensive benefits package

* Environment that welcomes workplace flexibility

* An atmosphere where diversity is embraced, and inclusivity is second nature. We call it #OneBC! Just ask our champions with the Americas Women's Forum and the Racial Equality Forum!

* Ability to grow personally and professionally within an organization that values development and internal career growth

* Be part of our mission in making sustainability the norm through Forever Chocolate with priorities centered around prospering farmers, zero child labor, carbon and forest positive, and creating 100% sustainable ingredients in all of our products.

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we've experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.
If you want to learn more about Barry Callebaut, please find further information here.
Were you missing anything in this job ad? Please share your feedback with us by clicking here