Fashion Advisor | Boutique ARTZ

Description du poste:

In line with the FASHION vision and mission, the Fashion Advisor creates a unique and memorable experience for each client, at every moment. Combining a business orientation and a passion for the client, the Fashion Advisor is an artist of relation who contributes to the Brand image and helps to build retail leadership in the market.

Key Responsibilities:

CHANEL Ambassador: The Fashion Advisor embodies the values of the Brand.

* CHANEL Insider: has a solid knowledge of the Brand, its heritage, modernity, and know-how. Shares it with the clients as well as the team.
* Implements all training received, is curious to learn more to nourish a beauty culture and trend knowledge, being pro-active in self-learning.
* Respects the uniform and grooming guidelines at all times.
* Ensures that work area is clean, tidy, hygienic, and professional at all times; knows and respects VM guidelines.

Experience creator: the Fashion Advisor surpasses client expectations.

* Creates a tailor-made client experience, personalized solutions for each visit and each client, using the CHANEL experience ritual and building long-lasting relationship with clients.
* Embraces digital shopping trends and is keen to play an active role in delivering a seamless omni-channel experience for clients.
* Co-creates stories with and for the client, sharing the brand culture and blending it with the client's personal story and the point-of-sale environment to come up with unique moments made just for them.
* Help the client to develop their own style, and if needed propose alterations to be made.

* Handles client service complaints and requests effectively and according to guidelines, can deal with complexity and challenging situations.

Business driver: the Fashion Advisor is performance-minded in order to achieve our objectives.

* Knows and understands the business challenges and maintains discretion about all areas of the CHANEL business.
* Contributes to build the business by achieving sales targets, using all levers such as products, services, data capture … to retain, recruit and grow client return rate.
* Has an appropriate knowledge of operations to ensure the smooth running of business, and reports to the Boutique Manager.
* Monitor requests for after sales service.

Team player: the Fashion Advisor acts interdependently and demonstrates team spirit

* Has a positive attitude, communicates with the team and the manager on a regular basis and has the sense of ethics and integrity.
* Treats others with respect, acknowledges cultural differences, and is willing to learn from those differences.
* Shares best practices with the team, is pro-active and contributes to nourish the collective knowledge and skills.
* Ensures the proper operation of the sales space at all times, as directed by Visual Merchandising.
* Participates in product stock replenishment and physical inventory of stocks.

EXPERIENCE AND QUALIFICATION

* Eagerness and willingness to take care of the client; Luxury retail experience is mandatory.
* Selling skills and performance driven for RTW
* Styling knowledge and ability to create RTW total look.
* English mandatory SOFT SKILLS AND ABILITIES
* Interpersonal skills, ability to establish emotional connection and build a relationship.
* Empathy and listening skills
* Generosity and "art of caring"
* Curiosity, openness, and eagerness to learn.
* Problem solving and ability to deal with complexity and change.
* Self-awareness, self-confidence
* Enthusiasm, energy and motivation
* Storytelling and ability to engage and inspire.
* Team spirit, ethics and integrity
* Positive body language