Design Advisor Team Lead | Amsterdam (Amstelveen)

Description du poste:

Join Tylko, Where Design Meets Technology

Founded in Warsaw, Poland, in 2015, Tylko is redefining how we design, shop for, and experience furniture. Frustrated by mass-produced, one-size-fits-all solutions, the team created something smarter: bespoke storage that balances cutting-edge technology, premium craftsmanship, and sustainable production.
With millimetre-perfect precision, every piece is made-to-order and crafted locally, minimising waste and maximising longevity. The result? A new standard in furniture - one that fits your space, your style, and your life.

Why It Matters

We're not just building furniture. We're changing how people think about living with it. By merging technology and design, we help people create spaces that truly reflect who they are. If you believe that good design can make everyday life better, you'll feel right at home here.

How We Work

We believe in small teams, big ideas, and simple processes. No endless paperwork, no silos. Just open communication, shared goals, and a healthy dose of curiosity. We start small, think big, and move fast, because progress always beats perfection.
At Tylko, collaboration and trust aren't buzzwords - they're how we work. From day one, you're part of a team that makes real decisions and brings them to life together. You'll have the freedom to share ideas, turn them into action, and shape the space around you literally. Here, learning isn't a bonus. It's part of the job.

About the Role

We're looking for a Design Advisor Team Lead to join us at our new store in the heart of Amstelveen - just south of Amsterdam, in one of the Netherlands' top-rated shopping destinations.

This is a hands-on, player-coach role. You'll spend a meaningful part of your time on the floor as a Design Advisor yourself, and the rest leading, coaching, and getting the best out of a small team of Design Advisors. If you're passionate about design, love helping people create beautiful, functional spaces, and enjoy building and developing a team that does the same, this role is for you.

You'll connect the world of Tylko's innovative furniture solutions with the real needs of our customers, delivering expert advice and a personalised experience built on creativity and technology. As Team Lead, you'll set the standard for what a great visit to our store feels like - making sure every customer leaves inspired, better informed, and more connected to the Tylko brand, and helping your team deliver that same experience consistently.

What you'll do:

On the floor, as a Design Advisor:

* Provide professional service and personalised design advice and product recommendations
* Introduce customers to the world of Tylko in an accessible, engaging way: from furniture and material personalisation, through R&D innovation, to our sustainability efforts
* Guide customers through our digital furniture configurator so they can create pieces tailored to their needs
* Engage a diverse mix of customers - from first-time browsers to interior enthusiasts and occasional B2B clients - and adapt your approach accordingly
* Maintain visual merchandising standards in line with the Tylko brand identity
* Gather customer feedback and share insights with HQ and our R&D teams

As Team Lead:

* Lead, coach, and motivate a small team of Design Advisors, supporting their day-to-day development and growth
* Help organise shift planning and ensure smooth daily store operations
* Own the store's sales and quality targets alongside the team, keeping customer satisfaction at the centre
* Act as the link between the Amstelveen store and HQ, sharing on-the-ground insights and helping shape our offline retail strategy

What we offer:

* The chance to help build Tylko's presence in the Dutch market and influence our offline sales strategy
* Competitive salary with a performance-based bonus scheme
* Employee discount on Tylko products
* Room to grow within a fast-scaling European design brand
* Access to training and development programmes
* An inspiring work environment based in Stadshart Amstelveen - award-winning shopping centre, 15 minutes from Amsterdam Zuid

What we're looking for:

* A passion for design, furniture, and architecture, backed by studies or genuine personal interest
* Excellent communication skills in English and Dutch
* The ability to explain technical product details in a simple, engaging, and enthusiastic way
* Openness and confidence with customers: quickly building trust, understanding needs, and giving thoughtful design advice
* First experience leading or mentoring others, or a clear drive to step into a team-lead role
* Comfort with digital tools such as a product configurator and CRM system
* A collaborative, team-first mindset
* A proactive approach and a bias for taking initiative
* Enthusiasm for working with innovative products and creating exceptional customer experiences
Important: Previous customer-facing experience (retail, showroom, hospitality, or services) is a plus but not required. What matters is that you genuinely enjoy working with people and want to be their trusted partner in the design process.

Ready to Design the Future with Us?

If you're looking for a place where your ideas matter, your curiosity is fuel, and your work has real impact - let's talk. Join Tylko and help us make furniture smarter, homes happier, and everyday life a little more beautiful