Tony's Choco cruise tour guide

Description du poste:

Why we are here
Tony's Chocolonely is committed to ending exploitation in cocoa. We are an impact company that makes chocolate, not a chocolate company that makes an impact. With incredibly tasty chocolate, we lead by example, demonstrating that ethical practices and success can go hand in hand. Through Tony's Open Chain (TOC), mission allies like Albert Heijn, Ben & Jerry's, Jokolade, and Aldi have embraced a fairer, more transparent supply chain for their chocolate too.

What you will do
The goal of this role is to deliver an unforgettable Tony's Choco Cruise experience by bringing Tony's mission and Amsterdam's history to life through engaging, high-energy storytelling. The Tour Guide creates meaningful connections with guests, turning visitors into true Tony's fans by inspiring them with our impact story, providing exceptional hospitality, and ensuring a smooth, welcoming, and memorable experience from start to finish.

All Wrapped Up
* You deliver unforgettable Choco Cruise experiences by bringing Tony's mission and Amsterdam's stories to life through engaging and high-energy storytelling
* You create meaningful connections with guests, turning visitors into true Tony's fans through inspiration, enthusiasm, and genuine interaction
* You guide guests throughout the tour, ensuring a smooth, fun, and well-organized experience from start to finish
* You translate Tony's complex impact story into simple, relatable, and memorable narratives that spark curiosity and conversation
* You deliver standout chocolate tasting moments, using storytelling to enhance flavor experiences and strengthen brand love
* You create a welcoming, inclusive, and safe atmosphere on board, making every guest feel seen and comfortable
* You actively encourage guests to visit the Super Store, explore Tony's platforms, and share their experience in an authentic way
* You collaborate closely with skippers and store captains to ensure seamless operations and a high-quality experience
* You continuously improve the tour by capturing feedback, experimenting with storytelling techniques, and sharing insights with the team
* You will have flexible hours from 0 to 14 hours

Job Requirements
* You know how to engage and energize a group, making every guest leave with a smile and a story to remember
* You are a natural storyteller, able to adapt your style to different audiences (tourists, families, corporate groups)
* You are customer-focused, approachable, and confident in interacting with diverse groups of people
* You have experience in customer-facing roles, hospitality, events, or storytelling environments
* You are comfortable delivering product tastings and connecting them to a broader brand story
* You are organized and able to manage group dynamics while keeping the tour running smoothly
* You are fluent in English; additional languages are a strong plus
* You are flexible and available to work varying hours, including weekends
* Believe wholeheartedly in Tony's purpose. You live our core values: outspoken, willful, entrepreneurial and makes you smile.

What we offer
* An amazingly fun team of enthusiastic Super Stars and Tony's Store Captains with a heart for Tony's Chocolonely mission and brand.
* A chance to work on the one and only Tony's Chocolonley Choco Cruise.
* Get together with the team 4 times a year!
* Getting trained by specially trained Captains. You'll become an expert in no time!
* We all work hard and have fun. Loads and loads of fun! Because we looooooooooooooove having fun at work. Don't get us wrong, we know how to work our socks off too.
* And of course, lotssss of chocolate. 😉
* For this position we offer EUR14.40 gross per hour, including the 8% holiday pay, 130% for Saturday hours until 18:00 and 150% for Sunday hours and 200% on public holiday

Sounds like you?
Are you passionate about making a difference in the world? Look no further! If you are ready to take the chocolate industry to new heights with us, we would love to hear from you. Please send your direct application, no agencies. We cannot wait to hear from you!

Everybody is welcome to apply. From classics to limited editions, we know that different Flavors make life more inspiring. And not just in our chocolate assortment. At Tony's, we welcome everyone with equal enthusiasm - regardless of race, colour, age, gender, sexual orientation, nationality, disability, or veteran status. Crazy about chocolate, serious about people