Customer Service Coordinator at Sodastream

Description du poste:

Overview

SodaStream is the world's leading manufacturer and distributor of Sparkling Water Makers, which enables consumers to easily transform ordinary tap water into sparkling water and flavored sparkling water in seconds. SodaStream's products promote health and wellness, are environmentally friendly, cost effective and fun to use. Every year SodaStream provides 1,5 billion liters of carbonated beverages to millions of households, making it one of the largest beverage companies in the world. We employ more than 3,000 people worldwide, with over 30 nationalities represented. SodaStream is, since 2018, part of the big PepsiCo family.

SodaStream Breda is looking for a Customer Service Coordinator to join our EU North team. We are looking for someone who is passionate, curious and always striving to do better. If you would like to work with an energetic and fun team and represent a strong global brand this might be your dream job! The role is located in our office in Breda and reports to our EU North Customer Service Manager.

At SodaStream we believe in the importance of great customer service and as a Customer Service Coordinator you will have an important role within the company. You will be responsible for administrative tasks connected to orders, returns, claims etc. The role comes with a bunch of great colleagues within our EU North team. We are looking for someone who wants to take part in the fun and contribute to our unique culture and spirit.

We have an EU North Customer Service team, with coworkers representing the Netherlands, Belgium, Luxemburg, Sweden, Norway, Denmark and Finland. This role will work mainly in the Benelux markets but will also have a supporting function towards the Nordic markets.
Responsibilities

Main responsibilities
* Manage order entries, customer queries, returns and claims
* Provide our customers with great service over email
* Develop and improve processes and ways of working
* Contribute to our positive team spirit and work environment
* Other administrative tasks
Qualifications

Experience
* Fluent in spoken and written Dutch is a requirement
* A good level of English in writing and speaking is needed
* It is a plus if you have experience using case systems such as Netsuite or Zendesk, otherwise you are eager to learn and work with it.

Personality
* Motivated and energetic with a positive attitude
* Customer and service oriented
* Proactive and not afraid to speak up and take own initiatives
* Like working in a fast speed, fun environment where a lot happens

We are offering
The opportunity to be a part of the SodaStream revolution and a role that is so much more than a regular customer service job. You will have the chance to put your personal mark on your tasks in a passionate and ambitious organization. This is a full-time position, with office hours from Monday to Friday.

We look forward to receiving your resume. Please submit your application in English.

Main responsibilities
* Manage order entries, customer queries, returns and claims
* Provide our customers with great service over email
* Develop and improve processes and ways of working
* Contribute to our positive team spirit and work environment
* Other administrative tasks

Profil requis du candidat:

Experience
* Fluent in spoken and written Dutch is a requirement
* A good level of English in writing and speaking is needed
* It is a plus if you have experience using case systems such as Netsuite or Zendesk, otherwise you are eager to learn and work with it.

Personality
* Motivated and energetic with a positive attitude
* Customer and service oriented
* Proactive and not afraid to speak up and take own initiatives
* Like working in a fast speed, fun environment where a lot happens

We are offering
The opportunity to be a part of the SodaStream revolution and a role that is so much more than a regular customer service job. You will have the chance to put your personal mark on your tasks in a passionate and ambitious organization. This is a full-time position, with office hours from Monday to Friday.

We look forward to receiving your resume. Please submit your application in English