Trainer

Description du poste:

Reference code: JR127939

The story of Cartier is founded on curiosity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 10,000+ colleagues of more than 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison's heritage by pushing the boundaries of creativity and innovation.

MAIN PURPOSE
The aim of the Client Relations Centre is to provide an outstanding experience to our clients. We achieve this by focusing on building strong client relations, being service-minded, and solution-oriented. Our team is proactive, informed, passionate, and caring.

Our Learning & Development team is dedicated to supporting employees by creating and delivering opportunities for growth. We prioritize enhancing knowledge and skills to build confidence. This foundation then allows us to focus on the quality of application, ensuring our employees leverage their expertise to provide an excellent customer experience.

We are looking for a Trainer passionate about people development, an energetic, inquisitive, and independent thinker. You will thrive collaborating across the organization to ensure our employees receive the right learning at the right time.

You have experience building and delivering training across various areas, including systems, process documentation, and procedure development.
You excel at designing clear, concise learning aids and training guides, understanding the importance of making learning enjoyable. Your creativity is essential for crafting learning opportunities that truly motivate and inspire employees to grow.

Your responsibilities include:
* Be an expert in learning techniques and methods.
* Act as a Maison Ambassador, continuously updating your knowledge on the Maison's history, storytelling, products, procedures, and systems. Create and update learning resources accordingly.
* Deliver exceptional onboarding for all new hires, building their competence and confidence for success in their role. This includes proficiency in systems, understanding of procedures, alongside a solid foundation in customer service, product knowledge, and essential soft skills.
* Adapt training programs to business and trainee needs, introducing adequate training methods.
* Monitor and support team knowledge and development, ensuring training aligns with their needs and covers all new activities, projects, and tools.
* Engage and develop our community of specialists and Senior Ambassadors.
* Create online learning pathways, assessments, and quizzes.
* Assess and analyze the outcome and experience of learning, as well as its impact on behaviors and business results.
* Build relationships and collaborate with teams across the organization to coordinate the right learning opportunities.
* Participate in transversal projects when relevant.
Requirements for this position:

This full-time position is presence-driven, requiring regular attendance at the workplace.
Do you have a positive, can-do attitude? Are you a pro-active thinker and doer with the following experience and skills?
* Fluent English.
* Strong people skills and team player.
* Business, client and service centric.
* Knowledge of Learning Experience Platform and online learning tools.
* Tech savvy and knowledge of SAP/Salesforce.
* Excellent communication and presentation skills , Excellent English (mandatory).
* Attention to detail and agile in business transformation and change management.
* Continuous improvement mindset
* Background in a customer service environment and understanding of what creates an exceptional client experience to build long term relationships with clients in a personalized approach.
* BSc degree
* Additional certification in training is a plus