Forms Governance Business Analyst

Description du poste:

The Forms Governance Business Analyst shall provide excellent client service in partnership with various stakeholders by executing the two main processes assigned to the Team - Client communications and Document Management.

The main duties include:
* Maintenance of Bank's documents inventory for various regions: periodic reviews and ad hoc requests.
* Updating electronic documents in central repository.
* Coordinating client communications sent by the Business.
* Working with the internal Business Requestors to understand background and context of requests to be executed and advising the most efficient solutions
* Collecting and reviewing elements crucial for communication dispatch and forms uploads/updates (adherence to internal guidelines, clients' distribution lists, approvals etc.)
* Working with internal partners (e.g. technology) to solve ad-hoc issues or enhance current functionalities.
* Proactively addressing any identified deficiencies - system errors, data gaps etc.
* Getting involved in various projects and initiatives aiming to improve client experience.
* Sharing best practice and drive client centric solutions.

Knowledge/Experience:
* Fluency in spoken and written English
* Proficiency in Microsoft Office, especially MS Excel (pivot tables, lookups, ifs)
* Ability to understand new digital systems quickly
* Ability to cope with ambiguity & change - high adaptability
* Strong attention to details
* Experience in working with various stakeholders
* Ability to challenge status quo and continuously optimize processes and tasks in own area of responsibility
* Pro-active and self-driven, showing initiative
* Analytical mind with strong problem-solving skills
* Excellent verbal, written, and interpersonal skills
* Good time management and organizational skills
* Ability to prioritize and manage multiple deadlines
* Degree educated, preferably in a Business Management discipline, however exceptional candidates with other qualifications will be considered.

What we can offer you:

By joining Citi Poland, you will not only be part of a business casual workplace with a hybrid working model (2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:
* Paid Parental Leave Program (maternity and paternity leave); A supportive workplace for professionals returning to the office from childcare leave.
* Award-winning pension plan,​ multisport, holiday allowance.
* Private Medical Care Program, Group Life Insurance.
* Consideration for annual discretionary bonus.
* Employee Assistance Program.
* Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed.
* Flexible work arrangements to support you in managing work - life balance.
* Career progression opportunities across geographies and business lines; Mentoring Programs.
* Socially active employee communities with diverse networking opportunities.

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Job Family Group: Business Strategy, Management & Administration
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Job Family:Business Management
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Time Type:Full time
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Most Relevant Skills Please see the requirements listed above.
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Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.
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