Junior Supporter, IT Service Desk - Gdańsk

Description du poste:

Join Arla's in-house Service Desk, where you'll play a crucial role in assisting our colleagues on the English line. In our team, you'll have plenty of chances to share your ideas and learn new things.

How you will make an impact

As part of our IT support team, you'll handle 1st and 1.5-level support, guiding users through issue resolution and ensuring smooth operation of systems and devices. You'll troubleshoot remotely using SCCM, document requests in the ITSM tool, and collaborate with higher-level teams for complex issues. You'll also help identify recurring problems and suggest improvements.

Key responsibilities:

* Provide end-user support and remote troubleshooting

* Prioritize and manage multiple tickets simultaneously

* Act as an escalation point for urgent IT incidents

* Suggest process improvements based on recurring issues

* Record and escalate unresolved problems using ITSM tools

What will make you successful

We're looking for someone with strong communication and problem-solving skills, a proactive mindset, and the ability to thrive in a dynamic support environment. Fluency in English and a good grasp of MS Office tools are essential.

Key qualifications:

* Fluency in English & Swedish (minimum B1/B2)

* Strong communication, analytical, and organizational skills

* Proficiency in MS Office & Outlook

* Team player with the ability to prioritize and troubleshoot effectively

* Experience in Service Desk or Customer Support is a plus

* Familiarity with ITIL, ServiceNow, KCS, or Microsoft O365 is an advantage

What do we offer?

* Training and professional induction into the new position

* Financial support of your education

* Medical care & life insurance

* Additional benefits like gym card, vouchers, travel points, or cinema tickets, etc.

* Scandinavian working style & no dress code

* Home IT kit - monitor, laptop, keyboard, mouse, headset, webcam

* Referral program for employees

* Employee assistance program (legal, psychological, health, financial consulting, etc.)

* Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams/sport groups)

… while in the office you can also use some of the below:

* Modern office space with beautiful views and high-standard furniture (i.e., adjustable desks)

* Chill-out rooms with Xbox, pool table, board games, football table, and swing

Would you like to join us?

Please apply as soon as possible as we will process applications on a continuous basis and close the recruitment once the right candidate is found.

Shape the Future of Dairy

Arla is a global leader in the dairy industry, committed to enabling good food choices that make life better, providing people with natural, sustainable nourishment, while taking care at every step to ensure Arla is a choice they can feel good about. If you are looking to shape the future with an ambitious global cooperative that truly cares about your growth, where everyone feels valued and empowered, and collaboration is the core of culture, Arla is a choice you can feel good about.

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