Delivery and project manager

Description du poste:

Job TitleDelivery and project manager

Manage a Portfolio of Customers

* Act as Delivery Manager and Project Manager for assigned strategic accounts and projects.
* Maintain strong relationships with customer IT and business executives to reinforce strategic partnerships.
* Develop the customer delivery portfolio and ensure proactive follow-up of delivery activities.
* Collaborate with Customer Success Managers (CSM), Pre-Sales, and Account Managers as part of the extended account team.

Delivery Activities Accountability

* Coordinate all delivery activities within assigned customer scope.
* Ensure delivered solutions match contractual definitions and that customers understand full capabilities.
* Manage risks, issues, and changes during delivery activities and act as the first escalation point.

Reporting
* Communicate delivery activity status to customers, ensure adherence to plans, and follow up on delivery dates.
* Create and maintain dashboards per customer and project to provide accurate status of deliverables, risks, and issues.
* Provide regular executive summaries covering risks/issues requiring management attention.

Pre-Sales
* Support presales by providing delivery expertise, involving domain experts when needed, highlighting delivery risks, and validating timelines and resource availability.
* Act as a functional and technical entry point to provide specialist knowledge on Amadeus products and solutions.

Resource Management
* Ensure assignment of expert resources from delivery domains in coordination with domain heads.
* Maintain clarity and commitment between Segment, customers, and delivery resources on scope, timelines, and budget.
* Proactively manage the pipeline of requests and prioritize business needs for assigned customers.

Support Service Portfolio Definition and Improvement
* Ensure services proposed to customers match the defined service portfolio.
* Support origination to improve service quality based on customer feedback and time-to-market requirements.

Our offer

🎯 A critical mission and purpose - At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose.
🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.
🤗 A caring environment - Amadeus fosters a caring environment that supports both professional growth and personal well-being.
💰 A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, employee stock program, caregiving and health benefits.
🌟 A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.
🌈 A diverse, equitable, and inclusive community - We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.
📈 A reliable company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.

Application Process

The application process is easy and fast. Create your candidate profile manually or upload your CV/Resumé. Are you the one we're looking for? Apply now!

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Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. 

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.