TM EMEA - AAS, Automation Application Specialist

Description du poste:

JOB DESCRIPTION:

Abbott Transfusion Medicine - EMEA TST Team is looking for an
Automation Application Support Specialist

Reporting to the TM EMEA TST Manager, you will assist the TST team defining & designing product requirements and hands-on delivery installation, complex configuration, integration, customer and internal training mainly focused on GLP track system automation solutions and associated AlinIQ middleware products, both on site and remotely

Key Accountabilities:
* Acquire knowledge and build up experience by hands-on on GLP automation solutions to become and act as the SME for GLP application.
* Provide comprehensive application support to end-users for total automation solution
* Actively assist TST-team during solution design process as SME of GLP functionalities & capabilities to define best possible workflow & achieve TAT objectives
* Explore possible workflow & define possible work around strategies to accommodate customized demands
* Actively manage face to face workshops with potential end-users to explore workflow objectives and gain consensus on final workflow definitions and rules to be implemented
* Take ownership of Automation Workflow Document creation, and keep up to date for each active end-user provided solution
* Research and collect field-intel on competitive automation platforms and their capabilities & functionalities related to workflow processes.
* Actively contributes to pre-implementation project preparation and work closely with project manager during implementation phase.
* Take ownership of configuration of GLP TSM/TWM application for new installations, and for any expansions, additions or changes on current GLP solutions
* Define internal validation protocol to enable solid qualification of workflow processes, and anticipation of possible exceptions/error management.
* Support customer in defining their qualification process of the provided total solution
* Deliver structured GLP TSM/TWM user application training to the end user.
* Revisit GLP automation end users on regular basis to analyze statistics, gather feedback and identify possible areas for improvement as part of ongoing optimization process
* Support acquisition team with preparation of automation end-user data relevant for customer business review meetings
* Support acquisition team with tender cycle process & submission process related to automation solutions.
* Provide feature/ product enhancement input to TM global automation team
Qualifications:
* Bachelor's or master's degree in health science, engineering, clinical biology, lab technician…
* Fluent English
Special Skills & Knowledge:
* Sound understanding of diagnostics laboratory workflows and related technologies
* Hands-on experience either as end-user, or as implementation/application specialist of laboratory automation solution
* 1-2 years of relevant experience installing, configuring and/or maintaining diagnostics laboratory
* Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently
* Technical proficiency with general business applications such as MS Office, MS Project/ Smartsheet
Key Competencies:
* Strong verbal and written communication skills with excellent customer facing capabilities
* Attention to detail and a concern for quality; action oriented towards solving problems
* Able to improve and willing to bring ideas forward, mitigate/ resolve escalated issues

The base pay for this position is N/A
In specific locations, the pay range may vary from the range posted.

JOB FAMILY:
Support Services

DIVISION:
TM Transfusion Medicine

LOCATION:
Croatia > Zagreb : Building EPH

ADDITIONAL LOCATIONS:
Czech Republic > Prague : Evropska 2590, Greece > Alimos : Agiou Dimitriou, 63, Poland > Park Postepu : Building B

WORK SHIFT:
Standard

TRAVEL:
Not specified

MEDICAL SURVEILLANCE:
Not Applicable

SIGNIFICANT WORK ACTIVITIES:
Not Applicable