Commercial Site Partner

Description du poste:

Welcome to Haleon. We're a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we've grown, evolved and are now entering an exciting new chapter - one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands - including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® - lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it's time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose - to deliver better everyday health with humanity - at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

Role Overview

The D&T Commercial Site Partner is accountable for the delivery and support of site-based digital workplace services across commercial sites within our Operating Units.
The role provides primarily hands-on, in-person technology support, ensuring employees can work effectively with digital workplace tools, day-to-day technical issues are resolved, and cyber security practices are correctly applied on site, working in partnership with central D&T functions and third-party providers.

The role acts as the single point of accountability for site technology support and as a trusted local point of contact between site leadership and D&T teams, ensuring that site needs, operational priorities and impacts are clearly understood, represented and effectively supported.

If you're looking to play a hands-on role at the intersection of technology and business operations, making a visible impact at site level, we encourage you to apply!

Key Responsibilities

Operational Excellence and Service Accountability

* Act as the accountable owner for day-to-day technology service delivery at site
* Partner with D&T and vendors to support routine checks, asset lifecycle, and inventory compliance
* Support delivery of planned changes (upgrades, migrations, new tools), including coordination and on-site support
* Enable migration of local solutions to global platforms in collaboration with central teams

Incident Management and Problem Resolution

* Oversee service levels and incident resolution performance for the site
* Act as escalation point for incidents, ensuring timely resolution aligned with standards
* Represent the site on incident calls and ensure business impact is clearly communicated
* Identify recurring issues and drive permanent fixes with D&T teams and suppliers
* Contribute to post-incident reviews and continuous service improvement

Stakeholder and Partner Engagement

* Build strong relationships with Commercial leadership and end users to represent site priorities
* Collaborate with Service Management and D&T leadership on service performance and issues
* Maintain effective partnerships with D&T teams and vendors
* Act as local champion for D&T initiatives, supporting adoption and engagement

Training, Awareness and User Empowerment

* Deliver practical training sessions in partnership with D&T teams
* Promote self-service, knowledge usage, and compliance with approved tools and processes

Site-Based Support and Digital Workplace Enablement

* Provide hands-on, on-site support for digital workplace needs
* Support meeting rooms, AV, hybrid technology, and shared spaces
* Assist with onboarding/offboarding and other local technology processes

Cyber Security Compliance and Support

* Act as on-site contact for security queries and minor incidents
* Ensure endpoint security, access controls, and local compliance requirements are met
* Detect and escalate security risks following defined processes
* Promote secure ways of working and support rollout of security initiatives

Your profile

Required:

* Proven experience in IT support, desktop support or digital workplace roles (2-4+ years)

* Solid hands-on experience with Microsoft productivity tools, collaboration and video conferencing platforms, and basic networking concepts

* Experience working with ITSM tools, including ServiceNow

* Awareness of basic cyber security principles and practices

Preferred:

* Experience supporting AV and meeting room technology and hybrid working environments

* Experience working in or supporting a Cyber or Information Security function

* Relevant certifications in Networking, Security, Microsoft technologies or ITIL

* Experience working in a regulated environment such as health, finance, government or critical infrastructure

Why Haleon?

None of us should ever feel like we're standing still. At Haleon, we want you to feel supported, valued, and always progressing. Improving everyday health takes dedication, energy, and effort - so we reward your contribution with a benefits package that includes:

* Contract of employment

* Annual bonus that reflects performance

* Hybrid@Haleon our philosophy to hybrid work

* Private medical package (Medicover) with additional preventive healthcare services for employees and their eligible

* Multisport card or points on the Multicafeteria Benefits account

* Health and wellbeing programmes that take care of you physically and mentally

* Pension plan membership and savings programme (PPE)

* Personalized learning paths and access to diverse development tools to support your professional growth.

* Generali Life insurance

* Supportive community and integration events

* Family benefits (extra parental leave, caregiver's policy)

* Free car and bike parking

* Remuneration: 12 410 to 17 060 PLN gross/month, depending on the level of experience and competence.

The salary range for this position is indicative and provided as a guide. The final offer may vary depending on factors including relevant experience, skills, qualifications, and internal equity considerations. Further details regarding the total reward and benefits package will be shared during the recruitment process. Salary ranges may vary by location in line with local market conditions and applicable pay transparency regulations.

Job Posting End Date

2026-06-28

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected - all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It's important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

Adjustment or Accommodations Request

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We'll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.

Note to candidates

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch