Order Management Specialist

Description du poste:

At Bose Corporation, we believe sound is the most powerful force on earth - and for over 60 years, we have been a company built on innovation, excellence, and independence. Privately owned, fiercely customer-focused, and driven by our values, we continue to lead industries and transform lives through sound.

Today, Bose Corporation is entering an exciting new era. Across multiple global Business Units and Global Functions, we are shaping the future of audio technology, automotive, luxury, and premium experiences. We invite you to join us in this transformation.

Job Description

At Bose, we're compelled to push things forward. We need to make things better. It's in our blood. We're expert engineers, researchers, and designers. We believe a healthy obsession is something to celebrate because it leads to greatness - not just in what we do, but in art, music, sports, science, everything.

In the Global B2C Order Management Team, we obsess over the details that matter most to our customers. We collaboratively manage consumer orders in a fast-paced, challenging environment, which requires excellent attention to detail and communication skills. Through processing orders inquiries for Bose Direct consumers in the Americas, Europe, and Australia/New Zealand, we provide our customers and the organizations we support with the highest level of service possible, while maintaining efficiency and driving continuous improvement. Key activities are order review and release, logistics, credit refunds/reconciliation, fraud review, and inventory management.

You Will:
Be responsible for order management of external and internal direct-to-consumer (B2C) orders;
Provide data analysis around customer KPIs;
Leverage system solutions to increase automation of standard processes;
Drive continuous improvement to maximize efficiency in processes, and reduce the cost of managing orders to customers;
Manage high volume of daily order processing with accuracy and efficiency;
Perform key tasks according to service levels, and communicate risks to participate in mitigation plan.

We Are Looking For People With:
Bachelor's Degree in Business, Finance, Operations, Supply Chain, or equivalent experience;
2+ years of experience in Order Management;
Previous experience with SAP, CRM, EDI, or related enterprise software;
Strong analytical skills;
Ability to manage multiple priorities and meet deadlines;
Knowledge of supply chain, distribution, and sales processes.

Are you interested in this position?
We'd love to know you better! Submit your application, by uploading your CV in English via the "Apply" button above.

For further information about the position please contact us via Careers_Portugal@bose.com.

Note
Thanks in advance for your application. After the online phase, the most successful candidates will be invited for an interview. In case you're not contacted in the next 15 days, we will keep your application for future opportunities that may suit your profile best.

Are you interested in this position?

We'd love to know you better! Submit your application by uploading your CV in English via the "Apply" button above.
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