Dutch speaking Order Support Advisor - work from home in Portugal

Description du poste:

Location: work from home in Portugal
Role: Dutch speaking Order Support Advisor
Salary: 1,360 euro gross per month (this does include the holiday bonus, meal allowance) plus 150 euro gross p/m performance bonus potential
Working Hrs: 40 Hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern between Monday to Sunday from 07:00 to 00:00.
We are currently hiring Dutch speaking Order Support Advisor to join a dynamic international team based in Portugal. This is a fully remote (home office in Portugal) position offering structured training and long-term career opportunities within a fast-paced environment.
What You'll Do
As a Customer Support Specialist, you will assist customers throughout their online order journey, ensuring a smooth and positive experience. Your responsibilities will include:
* Supporting customers with order-related queries (delivery, shipping, returns, payments, refunds)
* Handling inbound and outbound contacts via phone, email, and chat
* Investigating shipping issues and coordinating with couriers and partners
* Reviewing order information and processing business-related requests
* Identifying and resolving complex issues, escalating when necessary
* Contributing to a high standard of customer satisfaction and team performance
Requirements

* Fluent in Dutch and English
* Previous customer service experience desired
* Willingness to learn
* Ability to multi-task in a busy environment
* Stable and good internet if working from home
About Talingual
As a job-seeker you can benefit from Talingual's extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at talingual. com