Complaints Handling Specialist with German

Description du poste:

Are you passionate about ensuring customer satisfaction and solving problems effectively? We are looking for a dedicated Complaints Handling Specialist to join our team. This role is a key part of our commitment to providing excellent service and upholding our corporate values. What you'll be doing: Correspond with clients, partners, and AXA entities regarding complaints in line with company standards Collaborate with other departments to resolve individual complaints within company guidelines Proactively propose and update internal procedures to enhance the complaint handling process Continuously monitor and analyze internal processes, proposing and participating in implementation of improvements Diagnose and identify problems resulting from complaints, providing feedback to mitigate issues Undertake additional tasks as assigned by superiors What you'll bring: High school or university degree Native Czech or Polish speaker with at least C1 level German and B2 level English, other languages are a plus. Proficient in MS Office, internet. Strong communication, organizational, and customer-oriented skills. Analytical and logical thinking, ability to identify root causes of problems. Capacity to learn and adapt in a dynamic environment. Demonstrated ability to handle stressful situations with professionalism and integrity What we offer: At AXA Partners, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Language surcharge 10 000 CZK Annual bonus up to 5% of the gross annual salary 25 days of vacation Meal vouchers worth 150 CZK from day one Home office 2 days per week (after training), including full equipment (laptop, monitor, docking station, etc.) Smart working allowance (750 CZK/month) MultiSport or Pluxee Flexi Pass (500 CZK/month contribution) Telemedicine - 24/7 online medical support for you and up to five family members Pension contribution (1,000 CZK/month) Fully covered life insurance Free European travel insurance, including coverage for extreme sports and roadside assistance Development programs and courses, including access to LinkedIn Learning A friendly team of colleagues Office refreshments To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - globalhr@partners.axa Who we are: We're AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection - with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive - offering solutions and services that make sure we're always at people's side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we're always looking at new ways to offer seamless and reassuring experiences when it really matters. Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)