Hostess

Description du poste:

Main Duties and responsibilities:
· Treat all guests personally during the entire stay
· Knowledge of the respective daily activities
· Provide guests with information about the products offered on the menu
· Responsible for the satisfaction of guests and staff
· Answering the phone according to Andaz standards
· Accept reservations and forward them correctly
· I am able to give information about the hotel
· Fully master the MICROS/Opera booking system
· Ensuring compliance with operational standards and hotel policies and procedures
· Control of F&B costs, formulate suggestions for improvement if necessary
· Maximizing profit
· Interest in building a community among employees
· Assist in the creation of a guest file / long stay guests
· Forward problems or incidents of any kind to the manager

Personnel Matters & Training:
· Participation in regular department meetings and pre-shift briefings
· Participates in trainings and strives for opportunities to improve knowledge and skills

Other:
· Control of cleanliness in the workplace
· Report all accidents at work to the manager immediately