Language Services Project Manager

Description du poste:

Agency :Prose On Pixels

Job Description :

Prose on Pixels is the Havas global content at scale network, built to address the marketing challenges of today and deliver meaningful content into the future. With our unique Audience-First production model, we Create, Scale and Personalize content to captivate audiences and achieve desired brand and business outcomes. Fusing creativity and performance, we create harder working, more sustainable content, reducing waste, and providing stronger ROI.

The Role:

As a Language Project Manager, you will be a key member of our established Language Services Team. You will manage projects across all Language Services including translation, transcreation and cultural consultancy amongst others, ensuring content is linguistically flawless, culturally relevant, and aligned with brand voice across markets.

You will be responsible for end-to-end Language Project Management; implementing and maintaining processes and workflows, integrating language technology tools, making responsible use of AI-powered tools where relevant, and upholding quality standards to support POP's global language capabilities.

Key Responsibilities:

* Responsible for end-to-end Project Management and execution of Language projects from initial brief, all the way through to client delivery, whilst adhering to established SLAs.

* Act as a main point of contact for clients throughout Language project lifecycle and build strong relationships with all stakeholders to effectively manage client expectations, address and troubleshoot concerns, and proactively identify solutions.

* Conduct post-project debriefs with clients to gather feedback and identify areas for continuous improvement.

* Develop cost estimates for Language projects using SME knowledge and experience and following established rate cards.

* Manage Language projects within agreed budgets and profit margin targets.

* Monitor and report on financial performance of projects, ensuring they meet profitability targets and provide insights for future forecasting.

* Handle billing processes and POs ensuring compliance with all financial procedures and policies.

* Act as the Subject Matter Expert in all aspects of Language Services: translation, transcreation, localization, cultural consultancy etc.

* Strong understanding of distinction between Translation and Transcreation services, and the importance of cultural nuances / sensitivities.

* As Languages SME, make recommendations and offer guidance to less experienced clients / colleagues for best practices in Language Services.

* Use Language SME knowledge to identify and propose language workflow optimizations for improved effectiveness and efficiencies.

* Support RFPs, pitches and client presentations by providing linguistic and cultural expertise.

* Manage and optimize language processes, workflows, and tools (including Translation Management System (TMS), Translation Memory (TM) management, Termbase / Glossary maintenance and AI-powered translation.

* Demonstrate specific key experience in TMS use and use this TMS knowledge to upskill peers / colleagues / clients.

* Use knowledge of AI-powered platforms / tools to supplement manual human efforts where possible - particularly with QC - and explore new AI applications to enhance efficiency and quality.

* Maintain and ensure adherence to quality standards / LQA for linguistic excellence across all markets and content types.

* Act as Brand Guardian to ensure Brand Guidelines and QC Checklists / Procedures are followed accurately.

* Involvement in LAR and CAPA processes where necessary to identify quality challenges, root cause analysis and determine workable solutions.

* Maintain and update internal project trackers for regular reporting on statuses and performance metrics.

* Collaborate and coordinate closely with Production teams to ensure transcreated and localized content preserves the intent and tone of the original work.

* Close collaboration with Language Service Team peers for detailed handovers during absences, and job sharing to effectively balance workload / capacity.

* Manage and nurture relationships with linguists and language partners (translators, proof-editors, post-editors, copywriters, cultural researchers) including negotiating rates and onboarding new talent.

* Support the expansion and development of the POP Linguist Database to ensure language resources are sufficient for all project scopes.

* Remain informed about industry trends and actively research emerging technologies in localization, AI, and language services, recommending relevant innovations for optimized approaches.

* Support with training and mentoring of internal teams / peers to increase linguistic awareness and best practices.

Qualifications / Experience:

* 2-4 years of experience in translation, localization, or transcreation, ideally in an agency or global brand environment.

* Strong command of Language Technology and Translation Management Systems (TMS) and proficiency with standard project management applications (Microsoft Office / Google Workspace etc.)

* Familiarity with AI tools to offer automation solutions and supplement human efforts (AI Translation / AI QC etc.)

* Excellent organizational and project management skills.

* Flexible and agile mindset to facilitate last-minute scope updates and handle change management, thriving in a fast-paced and dynamic agency environment.

* Excellent communication and collaboration skills; able to partner with Production Teams and freelance linguist suppliers.

* Strong and confident client communication experience including leading day-to-day comms and pitch / project-specific presentation experience.

* Proven business acumen, financial / forecasting skills and a strong understanding of working to budgets to maintain profit margins and increase revenue.

* Proven ability to manage workflows, projects, and quality across multiple markets and languages.

* Deep understanding of linguistic nuance, tone of voice, and importance of cultural adaptation.

* Fluency in English required; additional languages are a strong plus (especially German, Spanish and / or Japanese where possible.)

What We Offer
* A Full-time assignment in an International team: we collaborate with diverse minds from around the world. Our team's global perspective fuels creativity and innovation.
* Stylish Karlin Offices with Terrace: Imagine working in a sun-kissed space surrounded by greenery, sipping coffee on our terrace, and enjoying regular barbecues. It's not just an office; it's an experience.
* Warm Welcome: Join us for coffee hours at our Welcome desk-a friendly start to your day thanks to our Welcome desk officers who are skilled baristas.
* Extended Annual Leave: Five extra days on the top of the regular 4 weeks of annual leave to recharge and explore. And for our young talents still studying, we offer three "study-leaves" per year.
* On-Site Sports Facilities: Stay fit with sport activities and full facilities right here: yoga, cross-fit with professional trainers. And yes, we've got showers on-site for those intense workouts!
* Multisport Card: Stay active with access to gyms, pools, and sports facilities across the city.
* Continuous Learning: Attend Havas University, personalized courses, and conferences to fuel your growth.
* Pet Friendly: Bring your furry friends to our dog -friendly office.
* Life's Milestones: Whether it's your wedding or registered partnership, we provide special vouchers. Plus, we extend the paid leave for wedding to registered partnerships. We also offer vouchers for childbirth, celebrating this significant moment in your life.
* Havas group's career development programs as Femmes Forward, Havas Emerge, and for adventurers, the opportunity in the future to benefit from the Havas Global Mobility program.

If you are an excellent communicator and want to work within an international environment, apply now and be part of a forward-thinking team at Prose on Pixels!

Contract Type :Temporary

Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual's ability to perform their job