Customer Service Representative

Description du poste:

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life
At Medtronic, we are driven by a mission to alleviate pain, restore health, and extend life. The advancement of our medical technologies brings real benefits to patients while reducing healthcare costs for all. As a Customer Service Representative based in Prague, Czech Republic, you will play a vital role in ensuring that our innovative solutions reach healthcare providers and patients efficiently and accurately. We foster an inclusive environment open to parents with small children, partially disabled individuals, and fresh graduates who share our mission to serve patients and support healthcare partners through excellence, compassion, and commitment to quality care.

Responsibilities may include the following and other duties may be assigned:
* Receive and process customer orders via email or other communication channels
* Manage order entry and follow up on open orders in SAP (Systems, Applications, and Products in Data Processing)
* Handle web-based orders and execute product movement-related transactions in SAP
* Respond to customer inquiries via email and telephone in a professional manner
* Clarify and interpret customer orders for the shipping department
* Coordinate with internal teams to ensure accurate and timely order fulfilment
* Register and handle customer complaints in relevant systems

Required Knowledge and Experience:
* Proficiency in Czech or Slovak language
* Fluency in English (B2 level or higher)
* Bachelor's degree or secondary grammar school education
* Strong organizational, coordination, and communication skills
* Accuracy, diligence, and attention to detail
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Experience with the SAP system and previous customer service experience are considered advantageous and will support your success in this role.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here