Service desk with French

Description du poste:

Location: Sibiu
Key responsibilities:
* be assigned for one future-oriented, long-lasting and eminent client - an automobile manufacturer, an energy provider, a cosmetics company, a cell phone producer, an IT corporation, etc.
* be responsible for a remote technical/administrative troubleshooting of the accounts, systems, applications, laptops, PCs, related equipment, networks of the employees of the client in one particular country;
* be a coordinator and active participant in the communication via phone, emails, chats, ticketing tool (ServiceNow) with the Client, professional technicians (L2 support);
* be a member of the international, dynamic and innovative company environment.
Requirements:
* speak and write in French and English fluently;
* handle phone calls, a necessity to reply to emails and give a useful guidance to the client;
* perceive multitasking and problem solving as a piece of cake;
* are a daily user of Windows, Android or iOS, Microsoft Office, etc.
* want to be a team player rather than a lonely wolf;
* can be punctual and relied on.
We offer to the candidates:
* Stable job - permanent labour contracts.
* The salary package includes a base salary, language bonuses and Benefit Platform.
* Paid start-up training and professional development sessions-Service Desk Academy.
* Medical subscription.
* Eye Glass Policy.
* A dynamic and diverse job in a pleasant and modern environment.
* Opportunities for personal and professional development.
* Real possibilities to promote within the company.
* 22 paid vacation days in the first year plus 2 more paid vacation days starting with the second year