Endpoint Engineer (End User Support)

Description du poste:

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

We are looking for a motivated and customer-focused Endpoint Engineer to join our global End User Support team. This role is responsible for supporting internal users across a wide range of endpoint technologies, ensuring a seamless and secure user experience in a large enterprise environment.
You will work in a collaborative and fun team, providing high-quality technical support while maintaining strong security and compliance standards.

Key Responsibilities
* Provide end-user support for Windows 11, macOS, and mobile devices
* Troubleshoot and resolve issues related to:
* Operating systems and endpoint configurations
* Network connectivity (VPN, proxy, Wi-Fi, LAN)
* Corporate applications and software
* Support and maintain end-user hardware, including: laptops, monitors, printers, peripherals and accessories
* Manage and resolve incidents and service requests via a ticketing system
* Work with core infrastructure services such as: Active Directory, Azure/Entra, Intune, JAMF, etc.
* Collaborate with global teams to support users across different regions and time zones
* Maintain documentation and contribute to knowledge base articles
* Ensure compliance with company policies, including:
* Security standards
* Data Loss Prevention (DLP)
* Antivirus and endpoint protection
* Participate in continuous improvement initiatives and support automation where possible

Requirements
* Minimum 2 years of experience in IT support or endpoint engineering
* Strong knowledge of:
* Windows 10/11 and macOS
* Mobile device support (iOS/Android)
* Networking fundamentals (VPN, DNS, proxy, DHCP)
* Hands-on experience with:
* Active Directory and identity management
* Azure / Entra ID
* Microsoft Intune or similar endpoint management tools
* Basic Cisco networking environments
* Experience working with:
* Ticketing systems and SLA-driven environments
* Enterprise tools and endpoint management solutions
* Solid understanding of security and compliance practices (e.g., DLP, antivirus, endpoint protection)
* Excellent communication and customer service skills
* Ability to troubleshoot, prioritize, and manage multiple tasks effectively
* Team player with a proactive and positive attitude

#LI-CB1
#LI-Hybrid

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective.

Use of AI in Hiring
As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration