Identity Service Manager

Description du poste:

Job Description & Summary

Preferred Qualifications: Minimum 7-10 year(s) of progressive professional roles involving information
security and/or IT management with strong project management and customer service experience.
Excellent communication, written and presentation skills. Attention to detail, organized, and can work
independently and collaboratively.

Degree Preferred: Bachelor's degree or higher

Required Skills:
* Understanding of Identity management technologies and protocols, including PKI and encryption
* methodologies.
* Basic understanding of cybersecurity concepts, data protection, privacy policies, and crossborder data regulations.
* Technical Project Management Experience
* Problem Management Experience
* Analytical
* Service Now Tool (manage and track customer requests)
* Google and MS Suite
* Azure DevOps (manage and track customer requests)
* Customer Service
* Excellent Communication, Written Skills, and Presentation Skills
* Management of Customer Requests
* Can work independently and with minimal supervision
* Collaborate well with others
* Organization and Prioritization
* Attention to Details
* Problem Solver
* Good to Have:
* Familiarity with advanced encryption techniques and digital certificate management.
* Knowledge of identity frameworks, industry best practices, and regulatory compliance.
* Cybersecurity certifications.

Service Manager Responsibilities:
* Serve as the Service Management Representative for the Enterprise Identity team services
* partnering closely with the team leads from each service
* Manage and track all requests for the Enterprise Identity team services in ServiceNow and Azure
* DevOps adhering to the process and timeline
* Build relationships with global customers to understand their needs and expectations
* Own and drive customer demands, expectations and communication
* Schedule and host meetings with global customers to share status, objectives and to seek
* feedback on service performance and capabilities
* Create weekly communications for the Enterprise Identity team services to share upcoming
* technical changes with release notes, ex. upgrades, process change, etc. with customers
* Resolve complex problems by continuously applying significant independent judgment and by
* collaborating with others including engineering teams, architecture teams, network teams, digital
* teams, business teams, etc.
* Maintain vendor relationships, ensuring value, performance and quality metrics are delivered
* Budget and metrics management for the Enterprise Identity team services

Deputy Responsibilities:
* Support the regional leader in managing, maintaining, securing, and supporting Identity services
* across member firms.
* Handle PKI/certificate management duties, addressing escalations and service disruptions to
* ensure seamless operations.
* Represent PKI services during PI planning meetings to align with strategic goals.
* Develop and manage the Identity pillar training curriculum.
* Foster continuous improvement by identifying and implementing process enhancements for
* services.
* Engage with territory stakeholders to align with their long-term goals and requirements.
* Collaborate with vendors to ensure value delivery, technology performance, and metrics are met.
* Tackle additional projects or responsibilities as directed by the leadership, focusing on enhancing
* PKI, Identity services or regional priorities.
* Coordinate with cross-functional teams to execute initiatives tailored to regional needs and
* strategic objectives.
* Monitor and report on regional performance metrics to provide leadership with insightful strategic
* decision-making data