Claims Advisor

Description du poste:

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

Role Purpose
We are seeking a dedicated Claims Handler to join our dynamic team, supporting Claims Executives in delivering tailored insurance advice and services across Motor, Home and Commercial claims. This role plays a key part in ensuring clients receive outstanding service throughout the claims lifecycle, while maintaining compliance with regulatory requirements and upholding the highest professional standards. In this role, you will predominantly be dealing with Polish clients

Key Accountabilities

* Handle incoming telephone calls and written correspondence relating to claims, ensuring clear, professional, and efficient communication.

* Register and manage First Notification of Loss (FNOL), ensuring timely progression and resolution in line with service level agreements and insurer-specific arrangements.

* Maintain accurate diaries, records, and reports, ensuring all claim files are complete, matched, and kept up to date.

* Proactively keep the Claims Manager informed of any emerging issues, complaints, or trends that may impact service delivery.

* Ensure full compliance with FCA principles, Howden service standards, industry best practice, and the CII Code of Ethics.

* Adhere to GDPR and all relevant regulatory frameworks, including the Bribery Act 2010, sanctions compliance, and anti-money laundering policies.

* Maintain detailed and organised records of all client communications and claim activity, ensuring data accuracy, integrity, and accessibility.

* Deliver consistently high levels of client service, demonstrating strong written and verbal communication skills.

* Gather and assess client information sensitively and accurately, tailoring communication to individual client needs and levels of understanding, while demonstrating empathy throughout the claims process.

* Apply negotiation and broking skills to support effective claim handling and fair, timely outcomes for clients.

Skills & Experience

* A minimum of 2 years' experience providing specialist advice within the insurance market.

* Cert CII qualified (or working towards).

* Fluent in Polish

* Strong working knowledge of general insurance classes, GDPR requirements, and the CII Code of Ethics.

* Familiarity with the Howden product range, policy wordings, and internal service standards.

* Strong technical insurance capability, assessed through internal technical testing.

* Excellent accuracy and attention to detail, with the ability to work efficiently and effectively under pressure.

* Strong organisational and prioritisation skills, with the ability to meet deadlines and influence internal stakeholders.

* A commitment to ongoing professional development, including participation in internal learning, e-learning modules, and professional qualifications to maintain Continuous Professional Development (CPD).

What do we offer in return?

A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us:
* Our successes have all come from someone brave enough to try something new
* We support each other in the small everyday moments and the bigger challenges
* We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application - if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent