Beauty Consultant

Description du poste:

Position

Fresh is a luxury skincare brand which creates modern alchemy by fusing innovative natural ingredients with time-honored beauty rituals for a sensorial experience that is as indulgent as it is effective. This fusion offers a sensorial experience with undeniable results that is completely unique to Fresh.
JOB DESCRIPTION - Part Time Beauty Consultant
MISSION
As a Beauty Consultant for Fresh, you are a brand ambassador and an expert in beauty and skincare. Through your engaging style, you will actively drive and increase your business, challenging yourself to achieve the counter sales targets. By being your own leader, you will ensure that all clients receive a personalised luxury service at all times. Through your passion for the brand, you will demonstrate Fresh core values and represent the brand at all times.
MAIN RESPONSIBILITIES
Sales: Offer the unexpected to create a memorable experience.
* To initiate contact with customers and welcome them both on counter and through traffic stopping.
* To pro-actively sell Fresh products and provide a luxury standard of service to customers.
* To pro-actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU).
* To uphold customer service and training standards in the store. Exemplify excellence in customer service responsibilities.
* To express humility, kindness, and genuine interest in the individual.

Service: Consistently deliver value-added services to enhance customer experience.
* To be knowledgeable on all Fresh products and be able to propose personalised products to clients and confidently and appropriately overcome any objections.
* To demonstrate products on clients by means of flash mini-facials and confidently explain the benefits of each product.
* To ensure that a luxury level of service is delivered to customers and develop customer loyalty
* Maintain merchandise in accordance with the company's visual presentation standards. Actively participate in upholding the brand esthetic in all merchandising activities including but not limited to daily stock maintenance, product transfers, folding and floor changeovers.
* To demonstrate a true passion and respect for the product.
* To create an inspirational shopping experience through creative and compelling store environments.

Self: Act as a Fresh brand ambassador.
* To exhibit pride through positive demeanor, body language and personal presentation.
* To embrace, action and commit to all training tools provided (service excellence, product knowledge, etc).
* To demonstrate professional etiquette through integrity, honesty and respect for others.

POSITION WITHIN THE TEAM

Reports to: Business Manager

CONTACTS AND RELATIONSHIPS

Internal: Counter team, Area Managers, Retail Managers,
External: Fresh clients, Department store colleagues, Department store Managers, Department store HR Departments

Profile

PERSON SPECIFICATION

In order to be successful in this role, you will be:
* Independent, self-motivated, and energetic
* Knowledgeable on skincare products and trends
* Driven and results-oriented
* Confident, able to approach customers with ease
* Able to work flexible hours