Team Leader - City Lounge

Description du poste:

Team Leader - City Lounge
About Hyatt Regency London Blackfriars
About Hyatt Regency London Blackfriars Hyatt Regency London Blackfriars is located next to Blackfriars Station in the heart of the City of London, within walking distance of St Paul's Cathedral, Tate Modern and the South Bank. This Grade II listed five-star hotel stands on the historic site of King Henry VIII's Bridewell Palace and features 205 stylish guestrooms and suites along with versatile meeting and event spaces. Dining experiences include NYnLON, a sophisticated yet relaxed bistro bringing the flavours of New York dining culture to London with East Coast classics and seasonal produce, and Leaf and Cane, a vibrant late night bar with live sports screenings, karaoke nights, a dynamic calendar of social events, premium beers and a lively social atmosphere.
Colleagues have the opportunity to work in a distinctive historic setting while welcoming both international business travellers and leisure guests to central London.
Duties & Responsibilities as a Team Leader - City Lounge
* Lead and oversee the day-to-day operations of the City Lounge, ensuring smooth and efficient service delivery.
* Supervise, coach, and support a team of colleagues, including full-time, casual staff, and trainees, to achieve high performance.
* Set clear objectives for team members aligned with departmental goals and regularly review progress.
* Communicate departmental strategies and updates effectively in collaboration with senior management.
* Maintain strong team communication through briefings, meetings, and operational updates.
* Deliver exceptional guest service by implementing action plans and ensuring customer satisfaction standards are consistently met.
* Train and empower team members to confidently resolve guest queries and concerns.
* Manage staff scheduling, labour costs, and support payroll processes in line with business targets.
* Monitor and uphold service standards, appearance, and compliance with company policies and procedures.
* Foster a positive team culture by supporting colleague wellbeing, encouraging development, and recognising achievements.
About you
You are a passionate and service-driven leader with a strong background in hospitality and team management. With a natural ability to motivate and develop others, you lead by example to deliver exceptional guest experiences. You thrive in a fast-paced environment, demonstrating excellent communication, organisation, and problem-solving skills. Committed to high standards, you take pride in creating a positive team culture while consistently achieving operational and service excellence.
Just some of the benefits you will enjoy as a Team Leader - City Lounge
* 12 complimentary nights a year across Hyatt Hotels worldwide
* Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
* Free meals on duty
* 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
* Uniform provided and laundered complimentary
* Headspace membership and access to our Employee Assistance Programme
* Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1250 hotels in over 76 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.
Next steps: Apply today for this Team Leader - City Lounge role and start your journey with Hyatt Hotels