Receptionist - High Road House, West London

Description du poste:

The Role…
At Soho House, as the Receptionist, you will play a crucial role in delivering seamless front-of-house service while supporting the day-to-day coordination of Club operations, the first point of contact for members and guests, setting the tone for an exceptional and welcoming experience from the moment they arrive. With a strong focus on discretion, efficiency, and elegance
What's in it for you?
* Weekly Pay
* Team meal whilst on shift prepared by our chefs
* Soho Friends Membership
* 50% Team discount on Food & Drink, 7 days a week
* Staff Room Rates
* Health Cash Plan (Option to add up to 2 additional dependents)
* Dental Plan (option to add up to additional 2 dependents)
* Birthday Day Off after 1 years continuous service
* Up to 50% Staff Discount on Cowshed & Soho Home
* In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
* Free Counselling Sessions
* Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
* Continuous training to develop yourself personally and professionally
* Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career
Key duties…
* Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner.
* Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries.
* Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing.
* Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet.
* Perform Guest List duties on the floor level, club and/or Rooftop (if applicable).
* Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set.
* Assist guests by checking/ retrieving their coats and/or items they left.
* Build relationships with members and guests and communicate and red flags and positive feedback to management.
* Influence a fun and positive atmosphere by being approachable and professional.
* Assist management with new hires by training Soho Standards and steps of service expected daily.
* Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently
What we are looking for...
* 2-3 years' experience in a front desk role
* Experience in luxury hospitality or private members clubs
* Strong leadership and team coordination skills
* Excellent verbal and written communication
* Proficient in reservation systems (e.g., Opera, Open Table, or equivalent)
* Calm under pressure and adept at resolving issues with a guest-first mindset