Chief Client Office UK CIB

Description du poste:

Job Description

* Client Strategy and Management:
o Understanding our client base across businesses, mapping our relationships, and assessing client profitability and potential.
o Developing a selective approach of our client and optimizing resources allocations, by adopting a client / product neutral view.
o Helping to expand our client base in a coordinated fashion and maximizing our coverage / product penetration (definition of commercial / client action plans with businesses, account reviews, identification of cross sell opportunities, etc.)..
o Working together with Top management, Coverage and Business Lines to support the business and client strategy. Delivery of results, presentations, follow-up with the actions.
* Customer Relationship Management:
o Manage in strong coordination with Business Lines & Coverage Voice of Client (VOC) campaign with CIB Clients (Corporates, Insurers, AM/HF, Banks..) measuring client experience & needs to identify concrete benchmark insights from the client as well as concrete actions to monitor (pain points & business opportunities).
o Record and monitor all relevant action plans coming from VOC, or other topics (e.g. complaints, FO/Client request, process improvement,…) in Nat1 & perform regular follow-up action plan with all relevant CIB stakeholders to ensure completion in due date
o Ensure alignment with all CRM procedure defined by Head Office
o Work closely with GM Sales on business development with AMs to guarantee the "Ready to Trade" status on funds in line with FO needs/requests.
o Have a 360° view of the funds onboarding process of your portfolio and play a facilitating role with all stakeholders to ensure a fast and coordinated smooth process.
o Contribute and support, when relevant, the CIB Customer Complaints Global Process Owner to ensure the proper execution of the framework
o Create a trustful relationship with CIB business lines stakeholders and the COO CIB CRM community (CRM Operations) participating in relevant touchpoints with CRM Ops / CRM CCO
o Contribute to the digitalization of CRM processes to facilitate the monitoring of KPIs on a day-to-day basis
Accompany the business in its development. The role could include the delivery of ad-hoc presentations about clients (profitability, strategy, etc…)

* Master's degree in Finance, Economics or equivalent.
* Working practice within a Corporate and Investment Banking environment.
* Solid leadership ability, with good employee motivation skills.
* Sound understanding of one or more Business Lines of Natixis CIB (Global Markets, IB, Coverage, Real Assets Finance, Global trade), the product suite and client typologies.
* Strategic thinker and open minded, capacity to think out of the box to identify new opportunities.
* Strong ability to work collaboratively with business lines and support functions executives, across functions and geographies.
* Communicate clearly and effectively, both orally and in written form, and capacity to adapt his / her communication to various audiences and levels in the organization.
* Organizational and time management skills, with a proven ability to prioritize competing demands. Comfortable working in "project" mode.
* Ability to manipulate data, interpret numbers and deliver relevant messages in a succinct fashion for senior management.
* Advanced skills in Excel, PowerPoint knowledge of CRM (Salesforce), Business Intelligence (PowerBi, Business Objects, Qlik, Tableau) solutions and data providers (IQ, Dealogic) is a plus.
* Excellent interpersonal and listening skills.
* Sense of accountability and ownership.
* Demonstrates a proactive approach to project ownership by taking initiative, anticipating challenges, and driving solutions to ensure successful outcomes.
* Comfortable working independently.

Required Skills/Qualifications/Experience

UK CCO team is in charge of supporting the analysis and monitoring of client relationships, of implementing a structured approach of client management and of relationships maintenance, and of continuously improving the client engagement framework.

Main responsibilities will be around 3 axes:

* Enhance our support to Business lines & Hubs
* Improve customer experience
* contribute to business development

The candidate will play an integral role in the build-up of the Client Office function in the UK. Collaborating with both internal and external data teams, Coverage bankers, salespersons and product specialists, the candidate will have the opportunity to perform a variety of functions and contribute to the development of a growing platform