Member Relations - Mews House Mayfair, Central London

Description du poste:

The Role…
At Soho House, as Member Relations you will act as a key point of contact for our members, ensuring that every interaction reflects the exceptional standards and personalised service of the club. You will support the full member journey - from onboarding and engagement to retention - while fostering a welcoming, attentive, and professional environment throughout.
This is a guest-facing role that requires excellent interpersonal skills, attention to detail, and a genuine passion for hospitality and community building.
What's in it for you?
* Weekly Pay
* Team meal whilst on shift prepared by our chefs
* Soho Friends Membership
* 50% Team discount on Food & Drink, 7 days a week
* Staff Room Rates
* Health Cash Plan (option to up to 2 additional dependents)
* Dental Plan (option to add up to 2 additional dependents)
* Birthday Day Off after 1 years' continuous service
* Up to 50% Staff Discount on Cowshed & Soho Home
* In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
* Free Counselling Sessions
* Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
* Continuous training to develop yourself personally and professionally
* Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career
Key duties…
* Serve as the primary contact for members, addressing enquiries, resolving concerns, and delivering personalised support.
* Maintain a strong presence in key areas of the club to engage with members and enhance their overall experience.
* Support onboarding of new members, including welcome communications, tours, and orientation.
* Maintain accurate member records in the CRM system, ensuring timely updates on preferences, interactions, and feedback.
* Assist with the coordination of member events, reservations, private bookings, and special requests.
* Work closely with front-of-house, events, and operations teams to ensure seamless service delivery.
* Actively gather and log feedback from members, escalating suggestions or issues to relevant departments.
* Champion the club's values, brand tone, and member-first approach in every interaction.
* Monitor and support member engagement initiatives, including retention programs, loyalty communications, and satisfaction tracking.
What we are looking for...
A successful Member Relations for Soho House will ideally have up to 2 years' experience in a busy high-profile venue and a natural flair for first class service. You'll be reliable, friendly and happy to be a key part of the team that strives for success.
* 2+ years in a hospitality, concierge, membership, or guest relations role
* Exceptional interpersonal and communication skills
* Polished, professional demeanour with a genuine service mindset
* Strong administrative skills and experience using CRM or database systems
* Ability to stay calm and resourceful under pressure
* High attention to detail and confidentiality
* A passion for people and delivering memorable member experiences
Physical Requirements:
* Must be over the age of 18
* Must be able to seize, grasp, turn and hold objects by hand
* Able to work on your feet for at least 8 hours
* Occasionally kneel, bend, crouch and climb as required