Customer Success Manager - London - (F/M/X)

Description du poste:

About Deepki

Founded in 2014, Deepki is the leading SaaS solution for sustainability in the real estate sector. We help commercial real estate players achieve their sustainability goals through an innovative software platform combined with expert services.
Deepki's platform enables data-driven decision-making, driving both climate impact and operational performance across real estate portfolios.
Our brand is built on three core values: Trust, Care & Act, which guide our relationships, the way we operate, and the impact we seek to create.
We are committed to helping our clients succeed by providing them with reliable data, engaged teams, and actionable insights - all key drivers of sustainable change.

We are looking for a Customer Success Manager (F/M/X) to join the UK Client team, on a permanent contract based in London.

Missions

The Customer Success Manager at Deepki will take charge of manage and support our customers in the deployment of our SaaS software solution.

Ensure the retention and satisfaction of the customers in your portfolio :
* Project management during the initial implementation phase of the customer platform
* Configuration of the Deepki business application according to the customer's needs
* Analysis of customer data and drafting of deliverables (reporting, analyses, regular client meetings, energy balances, etc.)
* Supporting customers in the operation and adoption of the application throughout the duration of the contract to ensure long-term customer loyalty

Providing expertise as sustainability expert :
* Supporting our clients sustainability management, for example in the context of the application of UK or European regulations and reporting (e.g. EU-Taxonomy, SFDR, CSRD, GRESB)
* Accompanying our clients in their decarbonization journey through analysis (CRREM) and action planning (CapEx planning)
* Identification and mitigation of climate risks and emerging sustainability challenges like biodiversity

Supporting internal operational excellence projects for the team :
* Improving internal processes and the level of services provided by the team
* Capitalise on user and customer feedback by participating in the roadmap of product developments, user manuals and training materials used by the whole team

Profile

ESSENTIAL SKILLS AND COMPETENCES :
* Project management of multiple accounts at the same time
* Management of large data sets and quantitative data analysis (Excel)
* Understanding of SaaS solutions and basic knowledge of software engineering
* Sense of customer contact, ideally B2B

NICE TO HAVE SKILLS :
* Experience in SaaS
* Experience in Sustainability and climate change management
* Experience in the real estate industry
* Other languages

Recruitment process:
* HR interview
* Interview with the direct manager (N+1)
* Interview with the N+2

Your working environment:

Why join Deepki?
Deepki's teams are dedicated to making an impact by harnessing data to transform the world's most carbon-intensive industry into a force for good for the planet, and creating virtuous real estate. They embody our four core values: drive, commitment, righteousness and goodwill, which represent a fundamental element of life at Deepki.
Our employees are at the heart of everything we do, and we strive to provide a comfortable environment where they can flourish.

* Remote working days - hybrid model
* 25 Days Leave + Public Holidays
* Health & Dental Insurance (from Day 1)
* Income Protection and Life Cover
* Pension from day 1
* Enhanced maternity and paternity leave
* Onboarding & Advanced Training in Paris
* In-house training
* International environment
* Access to a language learning platform
* Dynamic and passionate ecosystem where everyone's initiatives have their place
* Central London Office

Learn more about Deepki:

* Locations: Amsterdam, Berlin, Copenhagen, London, Madrid, Milan, New York, Paris, Seattle, Sydney, Singapore, Zurich
* Clients: 600+
* Users: 70,000+
* Countries: 90+
* Connectors: 7,300+

Deepki's motto: "We say what we do & we do what we say!"

Our commitment:

Deepki is an equal opportunity employer. We do not discriminate based on ethnicity, religion, gender (including pregnancy, childbirth, or related medical conditions), gender identity, sexual orientation, age, national origin, non-disqualifying physical or mental disability, or any other protected characteristic under applicable law.
Employment decisions are made based on qualifications, passion, merit, and business needs.
We are committed to considering all reasonable accommodation requests for individuals with disabilities to ensure an accessible and inclusive work environment.
Deepki: #ImpactForward