Order Management Specialist

Description du poste:

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher's 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us - working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System which makes everything possible.

The Order Management Specialist (BNL team) is responsible for providing seamless support to our customers and distributors. Using our own initiative, you'll solve problems from initial query right through to remittance whilst delivering increased customer satisfaction through exceptional customer care.

This position reports to the BNL Team Manager and is part of the EMEA Customer Service Team located in Little Chalfont, Amersham and will be an on-site role (5 days a week).

What you will do:
* Process customer orders in compliance with company policies and standard operating procedures.
* Demonstrate excellent data entry skills to quickly and accurately review and input data.
* Track orders to delivery, problem solve delivery issues and strive for continuous improvement of OTD (On Time Delivery) metric.
* Ensure timely capturing and resolution of complaints in SFDC. Investigate root causes to resolve recurring issue resulting in complaints.
* Ensure timely and accurate invoice management & dispute resolution working in close collaboration with Accounts Receivable.
* Demonstrate high commitment in resolving customers issues and responding to order status enquiries, ensuring a high level of customer satisfaction.
* Attend daily Visual Daily Management meetings with the rest of the team to drive improvements in key metrics with a continuous improvement attitude to drive customer satisfaction.
* Utilise Problem Solving to drive to root cause and implement countermeasures.
* Team with other functions such as Demand Planning, Logistics, Finance, Tech Service to maintain a strong collaboration geared towards maintaining or enhancing customer satisfaction.
* Answering the telephone / forwarding calls.
* Ensure compliance to internal policies, quality procedures and Sarbanes-Oxley Act (SOX).

Who you are:
* High school degree (or equivalent experience) with minimum 2 years of relevant work experience in a fast-paced Order Management role
* Excellent communication and order management skills / Commercial awareness essential
* Flexible and collaborative team member, highly organized, able to prioritize workload and with strong problem-solving skills, initiative, proactivity, and attention to detail.
* Knowledge of Oracle or similar ERP systems / EDI knowledge and experience
* Proficient in MS Office and comfortable working with various systems
* Fluent (both written and verbal) in English (and Dutch or French would be an advantage)

It would be a plus if you also possess previous experience in:
Working within a manufacturing environment

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com