Technical Recovery Claims Handler (Motor)

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About Marshmallow

We exist to make migration easy.
A systemic problem of this magnitude requires a team of curious thinkers who relentlessly pursue solutions. Those who constantly challenge the why, dismantle assumptions, and always take action to build a better way.
A Marshmallow career is built on a cycle of continuous growth, with learning at its core. You will be challenged to raise the bar on your capabilities and supported with the right tools and guidance to do so. This ensures you can deliver impactful work and drive change.
If life at Marshmallow sounds like it could be for you, explore our Culture Handbook to find out more.
Move our mission, and your career, forward.

The Claims Team

Most claims teams move slowly. Processes, sign-offs, and outdated systems get in the way of good decisions. At Marshmallow, we move faster. We're commercially strong, tech-powered, and built to give claims experts the tools, insight, and freedom to make sharper calls for customers.
We look for people with deep expertise who are restless for a better way of working. If you've ever felt held back by bureaucracy, you'll find the autonomy, pace, and stretch at Marshmallow that let you do your best work - and keep learning as you go.

What you'll be doing

* Manage your own caseload of recovery claims, consistently delivering market-leading cost control and excellent customer outcomes
* Take ownership of recovery from the earliest possible stage - preparing allegations, pursuing recoveries proactively, and engaging stakeholders to keep things moving
* Provide guidance and technical support junior team members
* Prepare and review cases for panel solicitors, supporting litigation and handling appropriate cases in-house
* Make commercially-minded decisions around settlement strategy, including when to recommend discontinuation of recovery
* Accurately calculate and justify recovery outlays, including for total loss, repair, storage, and other disbursements
* Identify opportunities to improve processes and reduce recovery lifecycle times
* Work closely with third-party insurers, legal representatives, and panel solicitors to secure recovery

Who you are

* You have a great eye for detail
* A quick learner, quick decision maker and you embrace change
* A self-starter who likes to take ownership but is also able to thrive in a team while ensuring quality output
* You always seek ways to improve processes, are able to see the bigger picture and support any aspect of the team to achieve our larger goals

What we're looking for from you

* 2 years relevant experience in the motor claims space, across Recovery functions
* Experience in a fast-growing team and are open to the challenge of developing teams
* Experience helping others to deliver in their role, and a desire to further develop your skills

Perks of the job

* Flexible working - Spend 1 day per fortnight with your team in our new collaborative London office, and own your own working hours. The rest is up to you 🏠 *If this arrangement doesn't work, don't let it hold you back. We're always open to making reasonable adjustments if this is a barrier to you in any way.
* Flexible benefits budget - £50 per month to spend on a Ben Mastercard meaning you get your own benefits budget to spend on things you want.
* Mental wellbeing support - Access therapy and mental health sessions through Oliva 💚
* Learning and development - Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us! - to further your skillset 🤓
* Competitive bonus scheme - designed to reward and recognise high performance 🌟
* Private health care - Enjoy all the benefits Vitality has to offer, including reduced gym memberships and discounts on smartwatches 🏥
* Medical cash plan - To help you with the costs of dental, optical and physio (plus more!)
* Tech scheme - Get the latest tech for less 🖥
Plus all the rest; 33 days holiday (including bank holidays), pension, cycle to work scheme, monthly team socials and company-wide socials every month!

Our process

* We break it up into 3 stages:
* A video interview with someone from our TA Team (30 mins)
* A skill-based task interview with two members of our Claims team (1 hour)
* A culture interview (1 hour)
We'll let you know if you're invited to an interview or not. But, as a small team with a lot of applications to consider, we can't give individual feedback on each application.
We are not in a position to offer sponsorship and/or a visa for this position.

Background checks

As part of our commitment to maintaining a safe and trustworthy environment, we'll carry out standard background checks, including a DBS and a Cifas check. These help ensure there are no ongoing criminal proceedings and support the prevention of fraud and other forms of serious misconduct. If anything of concern is identified, it may affect your eligibility for certain roles or services. Feel free to ask our Talent Acquisition team if you have any questions about this!
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Everyone belongs at Marshmallow

At Marshmallow, we want to hire people from all walks of life with the passion and skills needed to help us achieve our company mission. To do that, we're committed to hiring without judgement, prejudice or bias.
We encourage everyone to apply for our open roles. Gender identity, race, ethnicity, sexual orientation, age or background does not affect how we process job applications.
We're working hard to build an inclusive culture that empowers our people to do their best work, have fun and feel that they belong.

Recruitment privacy policy

We take privacy seriously here at Marshmallow. Our Recruitment privacy notice explains how we process and handle your personal data. To find out more please view it here