Customer Service Adviser

Description du poste:

Take a step forward and let Edenred surprise you.
Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.
We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.

Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.

Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.
We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.

Customer Service Adviser

Edenred Payment Solutions - Swindon (Hybrid)
Full-time - Permanent

About the Role
Edenred Payment Solutions is seeking a motivated and customer-focused Customer Service Adviser to join our growing team. You'll support cardholders and clients by providing clear, accurate and friendly assistance across phone and email. This role suits someone who enjoys problem-solving, working with processes and delivering excellent customer service in a fast-paced environment.

Key Responsibilities
* Handle customer enquiries via phone and email
* Support cardholders with account access, transactions and product information
* Investigate and resolve issues following internal processes and regulatory guidelines
* Record all interactions accurately and maintain compliant documentation
* Escalate complex cases when required
* Identify trends and share feedback to improve service
* Work collaboratively with Operations, Compliance and Product teams

What We're Looking For
* Experience in customer service, contact centre or financial services (preferred)
* Strong communication skills with a friendly, professional approach
* Ability to explain information clearly and confidently
* High attention to detail and accuracy
* Comfortable using systems and following structured processes
* Calm, empathetic and solutions-driven mindset
* Positive attitude and strong team ethic

What We Offer
* Competitive salary and benefits package
* Hybrid working (office based in Swindon)
* Full training and ongoing development
* Opportunities for progression within a growing fintech organisation
* Supportive, inclusive and collaborative team culture

Apply now and Vibe with Us