Technical Support Manager

Description du poste:

Join our team as a Technical Support Manager - BMS (Nordic & Baltic)
As a Technical Support Manager for BMS/HVAC/PME in the Nordic & Baltic region, you will lead and develop the technical support operations at Schneider Electric. You will manage a cross-country team of Technical Support Agents across all four Nordic countries, ensuring high-quality, customer-focused technical support for Schneider Electric employees, partners, and distributors.
In this role, you will collaborate closely with cross-functional teams and stakeholders to continuously improve support processes, strengthen training initiatives, and enhance customer experience. You will also be an active member of the Technical Support Management Team within the Nordic & Baltic Zone.

What will you be doing?
* Lead and empower the team by providing clear direction, coaching, and ongoing support to ensure effective and sustainable technical services
* Collaborate with other Nordic Support Managers and the Training Manager to ensure consistent knowledge-sharing, learning, and high-quality support delivery
* Co-create and implement improvement initiatives together with the management team, focusing on efficiency, employee well-being, and customer satisfaction
* Monitor team performance using clear, transparent metrics while supporting individual development through feedback and growth discussions
* Work closely with internal and external stakeholders to understand customer needs and build strong, trust-based relationships
* Contribute to a positive, inclusive team culture and lead in line with Schneider Electric's values

What are we looking for in our candidate?
* A bachelor's or master's degree in a technical field such as Engineering or IT, or equivalent experience gained through professional work
* Experience in people leadership, coordination, or mentoring is an advantage, but leadership potential and motivation to grow are equally valued
* Strong communication and collaboration skills, with the ability to work effectively across cultures and functions
* Fluency in English, both spoken and written
* Experience in technical support, BMS, HVAC, or related environments is valuable, and transferable skills are welcome
We know that great candidates may not meet every single requirement. If this role sounds exciting to you, we encourage you to apply.

What do we offer?
At Schneider Electric, we are committed to creating an inclusive and supportive environment where everyone can thrive. You can expect:
* Continuous learning opportunities, mentorship, and clear career development paths
* Flexible working arrangements and support for different life situations
* A strong focus on well-being and work-life balance
* The chance to contribute to meaningful projects supporting sustainability and energy efficiency
* An inclusive culture where diverse perspectives are valued and encouraged

Did we get you inspired?
Please submit your application soonest, but no later than 31.04.2026. We will fulfill the position as soon as the suitable candidate has been found. If you'd like to gain more information on the role, please contact hiring manager Andreas Lärkestål, Technical Support & Training manager Nordic Baltic at andreas.larkestal@se.com
We look forward to getting to know you and warmly welcome your application.

#LI-ND1

Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
EUR36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Join our team as a Technical Support Manager - BMS (Nordic & Baltic)
As a Technical Support Manager for BMS/HVAC/PME in the Nordic & Baltic region, you will lead and develop the technical support operations at Schneider Electric. You will manage a cross-country team of Technical Support Agents across all four Nordic countries, ensuring high-quality, customer-focused technical support for Schneider Electric employees, partners, and distributors.
In this role, you will collaborate closely with cross-functional teams and stakeholders to continuously improve support processes, strengthen training initiatives, and enhance customer experience. You will also be an active member of the Technical Support Management Team within the Nordic & Baltic Zone.

What will you be doing?
* Lead and empower the team by providing clear direction, coaching, and ongoing support to ensure effective and sustainable technical services
* Collaborate with other Nordic Support Managers and the Training Manager to ensure consistent knowledge-sharing, learning, and high-quality support delivery
* Co-create and implement improvement initiatives together with the management team, focusing on efficiency, employee well-being, and customer satisfaction
* Monitor team performance using clear, transparent metrics while supporting individual development through feedback and growth discussions
* Work closely with internal and external stakeholders to understand customer needs and build strong, trust-based relationships
* Contribute to a positive, inclusive team culture and lead in line with Schneider Electric's values

What are we looking for in our candidate?
* A bachelor's or master's degree in a technical field such as Engineering or IT, or equivalent experience gained through professional work
* Experience in people leadership, coordination, or mentoring is an advantage, but leadership potential and motivation to grow are equally valued
* Strong communication and collaboration skills, with the ability to work effectively across cultures and functions
* Fluency in English, both spoken and written
* Experience in technical support, BMS, HVAC, or related environments is valuable, and transferable skills are welcome
We know that great candidates may not meet every single requirement. If this role sounds exciting to you, we encourage you to apply.

What do we offer?
At Schneider Electric, we are committed to creating an inclusive and supportive environment where everyone can thrive. You can expect:
* Continuous learning opportunities, mentorship, and clear career development paths
* Flexible working arrangements and support for different life situations
* A strong focus on well-being and work-life balance
* The chance to contribute to meaningful projects supporting sustainability and energy efficiency
* An inclusive culture where diverse perspectives are valued and encouraged

Did we get you inspired?
Please submit your application soonest, but no later than 31.04.2026. We will fulfill the position as soon as the suitable candidate has been found. If you'd like to gain more information on the role, please contact hiring manager Andreas Lärkestål, Technical Support & Training manager Nordic Baltic at andreas.larkestal@se.com
We look forward to getting to know you and warmly welcome your application.

#LI-ND1