Hostess

Description du poste:

We are looking for candidates for Hostess position in our İstinye Park Fashion Boutique.

Job Purpose:
The CHANEL Boutique Hostess will serve as a "CHANEL Ambassador" by displaying a welcoming and friendly attitude to all clients entering the store.

Key Responsibilities:

* Identify, greet and welcome all clients entering the boutique with a warm, genuine, and friendly smile
* Able to direct all clients in the boutique accordingly as well as guarantee that each client will have an exceptional experience
* Act as a host/hostess for clients with a clear imperative to offer superior service to clients to enhance their visit
* Ask for the customer name, the purpose of the visit, and write down a small description identifying the customers' needs
* Act as the liaison between the customer and the boutique team: knowing and keeping a record of daily customer appointments, daily boutique roster, etc.
* Coordinate traffic flow during high volume times: in charge of the queue management system
* Clearly, confidently and articulately communicate with clients on a daily basis
* Foster the development of clients' emotional connection to CHANEL
* Knowledgeable of all CHANEL products and company policies, including after-sales, credit notes, exchange and customer service
* Remain up-to-date on all CHANEL collections

Qualifications:
* Bachelor Degree
* Minimum 2 years of retail experience in customer service
* Strong interpersonal and communication skills
* Team player
* Well-groomed, with a pleasant and dynamic personality
* Excellent customer service and client-centric mindset
* Ability to manage multiple tasks in a fast-paced environment
* Fluent English and French is a plus
* Able to withstand retail working hours and work on weekends and public holidays