Supply Chain & Customer Services Trainee - Sodastream Iberia

Description du poste:

Customer Service & Operations Support Supporting the follow-up of B2B and DTC customer orders and delivery status. Assisting in monitoring operational incidents, delays, and service performance. Supporting daily coordination with Customer Service, Supply Chain, Logistics teams, and 3PL partners. Customer Care Support Supporting Customer Care activities (calls, emails, and tickets) under supervision. Assisting with basic tracking of: Ticket backlog Response times Basic customer service KPIs Supporting internal routing and follow-up of simple customer issues. Demand Planning Support (non-decisional) Supporting Demand Planning activities, without ownership of the forecast, including: Updating demand planning files and trackers Preparing data for demand review meetings Performing basic analysis of demand vs actuals, under supervision Reporting & Operational Tracking Preparing and maintaining operational reports, including: Order backlog Delivery performance OTIF and service KPIs Incident, complaint, and returns tracking Supporting the preparation of information for internal operational reviews. Logistics Cost Support Supporting preliminary checks of 3PL logistics invoices, limited to: Basic data validation Comparison against agreed services and rates Identification of potential discrepancies for review by the responsible team Support to Assigned Customers (advanced learning phase) After an initial learning and training period, the trainee may progressively support the operational follow-up of a limited portfolio of low-complexity customers, always under supervision, including: Order and delivery follow-up Internal coordination to resolve simple issues Support in basic service-level reporting for those customers Mandatory escalation of any relevant issue to the senior team

Profil requis du candidat:

Who we're looking for University degree completed or in progress in Supply Chain, Business, Logistics, Engineering, or a related field. Strong interest in operations, supply chain, and customer experience. Good analytical skills and attention to detail. Basic knowledge of Excel and reporting tools. Organized, proactive, and eager to learn in a team environment. Good communication skills. Fluent Spanish and English required; Portuguese is a plus