Customer Service Trainee

Description du poste:

About the Role:

At Ferrero Ibérica, an exciting opportunity awaits within our Customer Service team, where you will gain hands-on experience in a fast-paced FMCG environment. This Customer Service Internship offers you the chance to dive into Supply Chain Operations and Order Management, working closely with different stakeholders across the business. Additionally, exposure to tools like SAP, Power BI, and advanced Excel will help you build valuable analytical and technical skills. From day one, you will be involved in real processes that directly impact the Customer Experience and overall service quality.

Main Responsibilities:

You will be working on supporting customs documentation while gaining insight into International Logistics processes. A key part of your role involves contributing to Incident Resolution, ensuring that customer delivery issues are handled efficiently and professionally. Close collaboration with Demand Planning and Supply teams will allow you to participate in Stock Management and ensure smooth execution of the Order to Delivery Process. Additionally, you will interact with 3PL Coordination, warehouse, and transport teams to guarantee OTIF (On Time In Full) deliveries and seamless Logistics Coordination. Monitoring deliveries, confirming volumes, and supporting KPI tracking will give you a strong foundation in Data Analysis and performance management. Throughout the internship, you will develop a deep understanding of Customer Support within a complex supply chain environment.

About You:

You are currently pursuing a degree in Business Administration, Marketing, Engineering, or a related field, and are eager to start your career through a Business Administration Internship in a leading FMCG company. Strong communication skills in both Spanish and English will help you succeed in a collaborative and international environment. Additionally, a high level of organization, resilience, and the ability to stay calm under pressure will set you apart. You enjoy solving problems and take ownership of your responsibilities while continuously looking for ways to improve processes. Familiarity with Excel is essential, and knowledge of SAP or Power BI will be highly valued. Most importantly, you bring curiosity, motivation, and a genuine interest in Supply Chain and Customer Service excellence.

Our Benefits & Perks:

Careers with caring built in - discover our benefits here.

About Ferrero:

Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world's largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more about Ferrero at ferrero.com.

DE&I at Ferrero:

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.
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