INTERNSHIP: User Assistance (technical writing)

Description du poste:

User Assistance Intern - Durham, NC
Duration: 3 months (summer)
Role Description & Responsibilities:
As a User Assistance Intern within the BIOVIA User Assistance team, you will contribute to delivering high-quality technical documentation and improving the usability of BIOVIA software across industries:
* Convert legacy HTML documentation into structured DITA XML format using dedicated conversion tools
* Develop and maintain clear, accurate, and user-friendly technical documentation aligned with company standards and style guides
* Contribute to quality assurance across user assistance deliverables, including documentation, UX content, and messaging
* Support the modernization of content architecture by helping transition documentation to scalable and structured formats
* Collaborate with cross-functional teams to ensure documentation aligns with product workflows and user needs
* Participate in continuous improvement initiatives to enhance content quality and user experience
Qualifications:
* Currently pursuing a Bachelor's degree in English, Technical Writing, Computer Science, Engineering, or a related field
* Experience in writing software or technical documentation
* Familiarity with authoring tools such as MadCap Flare and structured formats like DITA/XML
* Experience with tools like SnagIt, Camtasia, or similar content creation platforms is a plus
* Strong attention to detail and excellent written and verbal communication skills
* Ability to work independently, learn quickly, and collaborate effectively within a team
* Hands-on experience with modern documentation frameworks and structured content (DITA XML)
* Exposure to cross-industry applications in life sciences, high-tech, and more
* Collaborative and supportive team environment focused on learning and innovation
* Opportunity to contribute to impactful documentation transformation projects
* #TechnicalWriting #UserAssistance #ContentStrategy