Comcast Inside Sales QA Co-op

Description du poste:

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job SummaryProgram Overview
Comcast's Drexel Co-op Program offers an exciting opportunity to gain hands-on experience, build lasting connections, and grow professionally in a dynamic and inclusive environment. This paid, 6-month immersive experience places students at the heart of our business, working alongside talented professionals on meaningful projects that contribute to real outcomes. As a trusted member of the team, you'll gain exposure to the inner workings of a global media and technology company while developing skills that will serve you well in any career path.

Job Description
Your experience will include:
* Hands-On Learning & Impactful Work: Tackle real business challenges, collaborate across teams, and contribute ideas that drive results from day one.
* Community, Connection & Giving Back: Build meaningful relationships through social events, peer engagement, and shared experiences. You'll also have the opportunity to give back through Team UP, Comcast's volunteer initiative, deepening your connection to both your community and your fellow students.
* Mentorship & Support: Receive guidance from experienced professionals through our dedicated mentorship program, helping you navigate your co-op and beyond.
* Professional Development: Participate in a custom onboarding experience, a curated learning series, and networking events designed to help you build new skills, explore career paths, and gain insights from professionals from across the organization.

At Comcast, we're committed to investing in the next generation of innovators and leaders. Our Co-op Program is a transformative experience designed to help you grow, connect, and take the next step in your professional journey.

Organization & Team Overview
The Inside Sales Operations & Implementation team partners closely with Sales leadership, cross-functional stakeholders, and frontline sellers to turn strategy into scalable, repeatable execution. This team serves as the operational backbone of our 1200 person Comcast Business Inside Sales Team, translating business and sales strategies into processes, tools, programs, and insights that drive performance, alignment, and growth.

The team owns sales strategy execution, sales acceleration programs, lead management, systems and process optimization, order support, onboarding, and strategic analysis for our Inside Sales Team.

This team is ideal for candidates who enjoy building structure in fast-paced environments, solving complex operational challenges, and driving measurable impact at scale.

Role Description
As an Inside Sales Intern, you'll play a hands-on role supporting the onboarding program that will help Inside Sales teams succeed. You'll partner with operations and sales leaders to help our new hires accelerate their learning and ramp faster.

The ideal candidate enjoys working in a fast-paced environment, learning sales methodology, supporting new hires, updating sales training material, sales process auditing, and quality monitoring to help new hires incorporate the full Comcast Business solution into their sales call.

Job Responsibilities
Responsibilities include but are not limited to:
* Auditing Sales Calls
* Collect and analyze data to identify areas for improvement
* Analyzing conversion metrics to improve sales performance
* Provide detailed feedback and actionable insights
* Process improvement analysis: identify gaps and training needs through analysis of performance data and auditing
* Document findings, analyze quality scores, and maintain accurate records to highlight continuous improvement
* Work with CRM tools and databases
* Participate in call calibration sessions

Preferred Skills
* Attention to Detail: critical for identifying inaccuracies
* Communication skills: ability to effectively communicate quality standards and feedback to sales teams
* Analytical skills: ability to analyze data to identify trends and process improvements
* Strong organizational skills
* Understanding business metrics
* Problem solving capabilities
* Preferred Majors: Business Administration, Sales, or Marketing

Minimum Qualifications and Eligibility Requirements
* Currently pursuing a bachelor's degree from Drexel University, with a cooperative learning track.
* Available to work 40 hours per week for 6 months starting September 22, 2026, through March 26, 2027.
* Authorized to work in the United States with no current or future sponsorship needs
* Available to report in-person to the work location on the job posting

SkillsAccountability, Communication, Professional Etiquette, Relationship Building, Resilience, Teamwork

CompensationBase Pay: $23.00

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Certifications (if applicable)

Relevant Work Experience0-2 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law