Sales Associate Internship - Boutique Firenze

Description du poste:

Descrizione del posto (Mansioni)

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.

Hermès Italie was born in 1987 with the first store in Milan, 21 via Sant'Andrea. Since then, the branch has expanded and continued to grow, leading to its current retail presence in the country: 11 stores, including 2 seasonal openings, 1 pop-up store and 2 flagship stores located in Milan and Rome.

GENERAL ROLE

The Sales Associate Intern will be in charge of providing a warm welcome to the clients and assisting the Store Team to ensure the best customer experience in line with Hermès standards of excellence. The Intern will rapidly gain an understanding of retail fashion luxury industry and how an important Boutique is daily organized.

MAIN RESPONSABILITIES

The Intern will be involved in the following activities:

* Welcome clients with a warm and hospitable greeting;
* Be a storyteller, suggesting and surprising, delivering quality and consistency of service to develop client relationships and sales services;
* Build strong relationships with customers, listening and identifying their needs, ensuring that each one receives an excellent and professional service;
* Introduction of sales techniques whilst delivering quality and consistency of service including identifying customers' needs, and developing client relationships;
* Support customers providing all type of information, including aftersales product care suggestions;
* Support the Store team in product research;
* Effect replenishment of products in every area, maintaining an organized environment;
* Packaging and preparing product deliveries for all Métiers.PROFILE

* Bachelor's degree preferably with a linguistic or fashion/luxury focus;
* Fluency in Italian and English. A third language will be considered an advantage;
* Proficient with Excel / IT tools;
* Willing to work with expected full-time working hours;
* Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.Hermès engages positive and passionate people who own the following requirements:

* Excellent interpersonal and communication skills, with a customer service orientation;
* Team player mentality to build meaningful relationships and ability to work autonomously;
* Availability, flexibility and dynamism to function in a high-pace environment;
* Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès