Internship - Claims Data Associate (Travel)

Description du poste:

Job TitleInternship - Claims Data Associate (Travel)
Job Title:
Internship - Claims Data Associate (Travel)

In this role you will:

Purpose of this role:

The associate claims data analyst intern will support in investigating claims as a result of a financial loss in using Amadeus, ensuring the accuracy of claims processing, and delivering actionable insights to improve decision-making. You'll learn how the process works end-to-end and collaborate with teams across the business

Accountabilities:

Claims Investigation
* Provide support on the area of (ATC/NPC/PRI) product to provide resolution and/or recommendations on claim cases received and escalated by Amadeus Customers.
* Provide Investigation, Quality Analysis , Quality Checks on claim records escalated by Amadeus customers.

Claims Processes
* Observe and follow operating procedures, help keep documentation up to date, and contribute ideas to meet operational targets

Stakeholder Collaboration
* Work with claims payment, operations, and customer-facing teams; help prepare recommendations for process optimization.

About the ideal candidate:
* Currently pursuing a Bachelor's degree (preferably in Aviation, Travel, Tourism, or related fields).
* Strong interest in Customer Service and the airline/travel industry.
* Basic fundamental knowledge with ticketing processes, including reissuance, refunds, and pricing, is a plus.
* Basic understanding of airline operations, and claims handling and investigation.
* Knowledge of GDS systems and Amadeus Ticket Changer is an advantage.
* Demonstrates analytical thinking, problem-solving skills, and eagerness to learn.
* Willing to work in BGC, Taguig under a Hybrid Work Setup (2-3 days a week onsite)

Application process
The application process is easy and fast. Create your candidate profile manually or upload your CV/Resume

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. 

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.