SMB Strategy Intern

Description du poste:

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:Small and Medium Businesses (SMBs) are the are the lifeblood of society, representing ~50% of global GDP, they are a critical part of PayPal's business. The PayPal SMB team sets the global commercial priorities for how we help SMBs to sell more effectively using PayPal's platform, through: defining differentiated value propositions, developing effective sales and marketing strategies, and unlocking new growth opportunities via partnerships and new product development.

Job Description:
The SMB Strategy Intern will be responsible for supporting the development of strategies to address and identify market gaps and new growth opportunities for the small business segment at both a local and global level.

This person will have a good understanding of the needs of small and medium businesses and will be able to synthesize market & competitive insights into actionable initiatives with direct impact on PayPal's customer base. They will be comfortable working in a highly cross-functional team, establishing strong working relationships across sales, marketing, and product teams.

Responsibilities

* Strategy development: Support the development of PayPal's SMB strategy across regions and sub-segments
* Project management & execution: Lead cross functional workstreams, delivering actionable recommendations for key stakeholders; coordinate execution of recommendations; opportunity to present results to senior team members and executives
* Research & analysis: Take charge of identifying information sources, gathering and interpreting data, executing analysis, and presenting findings to cross functional teams and stakeholders; conduct and/or lead key qualitative (e.g., primary research, synthesis of secondary data sources) and quantitative (e.g., Excel and SQL) analysis in support of deliverables. Key analysis will include market sizing, opportunity assessment and business case development. Partner with Market Insights team to understand trends in the payments and competitive landscape and translate them into strategic insights for the segment
* Cross functional collaboration: Work with Marketing, Sales, Product, Finance/Analytics, Risk, Product Marketing teams across the Globe to develop and implement strategic growth opportunities

Skills/Experience

* World class strategic and analytical thinking, with a demonstrated ability to synthesize multiple sources of information (quantitative and qualitative), and to solve complex problems in a structured, data-driven way
* Strong quantitative analytical skills, able to handle and manage data and to build compelling insights and innovative strategies; excellent knowledge of Excel and PowerPoint; SQL knowledge is a plus but not required.
* Excellent written and oral communication skills, with a natural talent for crafting and presenting compelling recommendations
* Combination of strategic thinking with hands on execution
* Track record of delivering tangible results
* Appetite to learn, ability to take initiative and comfortable with uncertainty
* Ability to juggle multiple tasks and keep track of priorities

Additional Responsibilities & Preferred Qualifications:
Location - London, UK
Duration - Full time, 12 months starting July 2026.

Subsidiary:PayPal

Travel Percent:0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:
At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing-physical, emotional, and financial-delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:
Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply