Student Services Coordinator (Summer)

Description du poste:

Student Services Coordinator (Summer)
Bournemouth
Full Time/Fixed Term

Are you looking to gain work experience in a multicultural environment? Would you enjoy providing top-notch customer service to young people from around the world? If so, explore this summer opportunity to join (COMPANY NAME) as a Student Services Coordinator. Your chance to make a positive impact awaits!

Careers at EF | Open the world with us

(COMPANY NAME)'s mission is opening the world through education.

A career with EF combines the support and opportunity of a large international organisation, with the spirit and energy of a small business. We look for thinkers and doers - creative, collaborative, and motivated people who are excited by education, communication, and travel.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the UK and Ireland, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world to participate in language learning and cultural exchange. Whoever you are, whatever you are passionate about-we welcome you and encourage you to open the world through education.

Your Role

Join EF's summer team in Bournemouth as a Student Services Coordinator - a unique chance to enhance your customer service skills within an international setting. As the face of EF, you'll welcome students, create a vibrant atmosphere, and handle various tasks, making each day dynamic and rewarding. This role offers valuable experience across departments, paving the way for future opportunities within the company. Work closely with students and staff, honing communication and problem-solving skills. This role is a 4-12 week position running throughout June, July and August 2024, with potential for full time employment afterwards.

Responsibilities

* Processes incoming bookings, modifications, cancellations in line with EF's Golden Rules
* Liaises with sales offices and other departments regarding enrolments to ensure entry and visa requirements are met, and school/accommodation capacity is properly managed
* Covers reception duties on rotation with other staff
* Deals with general daily student enquiries
* Assists students wishing to make course changes, encouraging upgrades and extensions, liaising with sales offices to obtain pricing
* Arranges arrival transfers and liaises with airport reps and taxi companies
* Assists with direct sales enquiries showing prospective students around the school, providing quotations and ensuring enquiries are followed up
* Ensures reception area is kept clean, tidy & professional looking at all times
* Shares the emergency telephone rota with other staff

Requirements

* Must be a team player that can lead from the front, be outgoing and have great attention to detail
* Previous experience in a customer service environment, ideally working with young people
* You should be passionate about customer service and providing quality
* Ability to work under pressure and in a high paced environment
* Legally able to work in the UK
* Fluent in English
* In terms of mindset, we all have a 'going above and beyond, never settling for the status quo' mentality. If you think the same way and want to be the person who makes a difference for our students and staff, then don't hesitate and apply!

Why you will love EF Bournemouth

* Continuous professional development for all staff
* Work in a truly international environment
* Regular social events
* Ambition is nurtured and fast-tracked career enhancement opportunities are provided
* Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
* Global career opportunities
* External trainings on safeguarding and mental health first aid
* Subsidised catering outlets
* Accommodation provided if necessary (in return for a few hours of residence duties a week)
* Campus based in minutes away from the beach
* Award winning campus with warm and friendly team

What do our staff say?

* "I love being exposed to different cultures and I get to practice other languages."
* "I like all the staff and we work as a team. I also like the diversity we have within the school - both students and staff."
* ''Lots of career development and professional experience, amazing friends and memories in different countries.''
* ''Take all the opportunities EF gives to you, even if you think they "won't benefit you", you may be surprised!''

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EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment.  References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18.  Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required.  Appropriate suitability checks will be required prior to confirmation of appointment