Intern, Merchant Operations

Description du poste:

Job Description

Get to Know the Team
The Singapore Operations team oversees, shapes, and grows Grab's business in Singapore. We contribute to Grab's vision by developing strategies and operational capabilities that create meaningful value for our community.
Within this, the Merchant Operations team represents the voice of our merchant-partners. We focus on delivering a high-quality merchant and consumer experience across the full lifecycle, balancing user needs with Grab's business goals.
We work with teams across Deliveries, GrabFin, OmniCommerce, Product, Finance, and Legal to operationalise projects and improve platform experiences at scale.

Get to Know the Role
As a Merchant Operations Intern, your main focus will be to strengthen operational foundations, identify gaps in current processes, rebuild workflows, and improve how we use data to support scaling.
You will support efforts to make operations more structured, efficient, and scalable by:
* Dissecting inefficiencies and causes
* Standardising processes and documentation
* Improve data visibility and usage in daily operations
You will also support process and workflow development for new product or business launches, ensuring you set up operations and can scale them.
This role suits someone who is hands-on, structured, and drives to improve how things work. We are looking for a full-time intern that is keen to intern from May to December 2026.

Critical Tasks You Will Perform
* You will identify gaps and inefficiencies in existing operational processes, and propose improvements
* You will support the rebuild and standardisation of workflows, SOPs, and documentation
* You will consolidate and structure operational data to improve visibility and decision-making
* You will support implementation of process improvements and track effectiveness
* You will work with partners (e.g. Sales, Account Manager, Finance, Product) to roll out and increase adoption of new processes
* You will support training and enablement to ensure execution across teams

Profil requis du candidat:

Qualifications

Essential Skills You Will Need
* Currently pursuing a Bachelor's degree in Analytics or a related field.
* Strong problem-solving skills with the ability to break down ambiguous problems
* Structured thinking with attention to detail
* Ability to manage multiple tasks and prioritise effectively
* Proactive, independent, and comfortable working in a fast-paced environment
* Basic data analysis skills (e.g. Excel, SQL, or similar) is a plus