Réserve Client Experience & Operations Coordinator

Descrizione del lavoro:

Jacques Marie Mage (JMM) est une maison de lunetterie de luxe indépendante, fondée en 2014 à Los Angeles par le créateur français Jérôme Mage. La marque conçoit des montures optiques et solaires dont chaque collection puise dans des figures et des moments marquants de l'histoire et de la culture populaire. Elles sont fabriquées artisanalement par des ateliers spécialisés, principalement au Japon, et produites en séries limitées et numérotées.

JMM est distribuée chez une sélection d'opticiens haut de gamme à l'international, ainsi qu'à travers son réseau de galeries en propre : cinq aux Etats-Unis, une en France, une en Italie, une au Royame-Uni et une au Japon.
About the Role As Jacques Marie Mage expands Réserve, its members-only program offering archival eyewear and collectible objects through curated releases and auctions, we are seeking an organized, proactive Client Experience & Operation Coordinator to support the program's daily operations and development. Based in Los Angeles and reporting to the Head of Resale, the coordinator will serve as a key point of contact for Réserve members and work cross-functionally to coordinate concierge requests, product launches, inventory coordination, communications, and events. The ideal candidate combines strong luxury client service experience with a hands-on, solutions-oriented approach to operations. Responsibilities: Membership: Supervise membership application reviews, onboarding, and database updates, keeping member information accurate and organized. Client Experience & Concierge: Serve as a key point of contact for Reserve members and manage personalized requests, including product sourcing and availability, account access, order follow-ups, and after sales needs, coordinating with internal teams and galleries. Launch Preparation & Sourcing: Supervise & coordinate product setup and merchandising in Shopify for curated releases and auctions, including product information, imagery, pricing, inventory, and website checks. Assist in sourcing vintage objects for the program as needed. Inventory & Fulfillment: Maintain product and inventory trackers and coordinate with warehouse and gallery teams on transfers and packaging. Work directly with the warehouse as needed to review inventory and resolve operational issues. Member Communications: Coordinate the preparation and scheduling of newsletters in collaboration with brand, design, and e-commerce teams. Events & Gifting: Coordinate member events, gifting, and gallery initiatives. Reporting & Organization: Prepare sales reports, maintain project trackers and calendars, identify actionable insights, and contribute to improvements in daily workflows and the overall member experience

Requisiti del candidato:

Key Requirements:
Bachelor's degree in business, marketing, or a related field.
Experience in luxury, client service, retail, e-commerce, or operations is required.
Strong organizational skills and exceptional attention to detail.
Excellent written and verbal communication skills in English.
Proven experience managing relationships with luxury clients or collectors and handling highly personalized requests with discretion.
Strong proficiency in Microsoft Excel, PowerPoint, and Google Sheets. Familiarity with Shopify, Klaviyo, or NetSuite is a plus.
Ability to manage multiple priorities, work collaboratively with both creative and business teams, and follow through on tasks independently.
Interest in luxury goods, eyewear, design, art, or collectible objects