Corporate IT Intern/Apprentice

Descrizione del lavoro:

About us
Ankorstore exists to help independent brands and retailers thrive by making wholesale simpler, faster, and more profitable.

We're building the infrastructure that powers modern wholesale for brands - from getting discovered by the right retailers to ordering, logistics, and financing - so both sides can work together on better, more sustainable terms.

About the team
The Corporate IT team is pivotal in managing and optimising IT infrastructure to support Ankorstore's mission. You'll work alongside experienced professionals in IT management, focusing on system administration, network management, and IT support.

Main Responsibilities :
You will support and strengthen the Ankorstore Corporate IT team by providing reliable L1/L2 technical support to all employees, contributing to Identity & Access Management (IAM/SSO), managing endpoints through MDM solutions, and automating recurring IT processes.
The goal is to improve the reliability, security, and efficiency of the corporate IT infrastructure at an international scale.
* L1/L2 Support: Provide technical support to users on macOS and Windows environments, diagnose and resolve incidents (peripherals, network, SaaS apps), and manage tickets through Jira Service Management in compliance with SLAs.
* Access Management & SSO: Administer user access rights, configure MFA, manage security groups in Azure AD / Entra ID, troubleshoot SSO issues (SAML, OIDC), and contribute to SCIM provisioning deployment.
* Onboarding & Offboarding: Prepare and execute arrival/departure checklists, create and configure user accounts, provision workstations, and manage the employee access lifecycle.
* MDM & Endpoint Management: Administer Intune (Windows) and Mosyle (macOS), manage device enrollment, ensure endpoint compliance, and collaborate with the security team on EDR tools (e.g. CrowdStrike).
* Automation & Continuous Improvement: Develop PowerShell, Bash and/or Python scripts, build automation workflows via Okta Workflows or Power Automate, document processes, and contribute to the IT knowledge base.

Tech stack :
* OS & Endpoints: macOS, Windows
* MDM: Microsoft Intune, Mosyle
* IAM / SSO: Azure AD / Entra ID, Okta, SAML, OIDC, SCIM, MFA
* ITSM: Jira Service Management
* SaaS: Microsoft 365, Google Workspace, Slack
* Scripting: PowerShell, Bash, Python
* Automation: Okta Workflows, Power Automate
* Security / EDR: CrowdStrike
* Asset Management: Reftab

Location : Paris

Requirements :
* You are currently pursuing or holding a Bac+2/Bac+3 degree (BTS SIO - SISR or SLAM track, BUT Computer Science, or equivalent)
* Apprenticeship: Currently pursuing a Bac+3 to Bac+5 degree (Professional Bachelor in Systems & Networks, Cybersecurity, or IT Administration; Master's in Computer Science, Networks & Telecom, or Information Systems Security; Engineering school with a systems/networks/IAM specialisation)
* You are able to provide us with an internship or apprenticeship agreement !
* Solid knowledge of macOS and Windows (installation, configuration, troubleshooting)
* ITSM practices and ticket management (Jira Service Management)
* Thoroughness and organisation (following procedures, maintaining documentation)
* Service-oriented mindset and focus on user satisfaction
* Analytical thinking and methodical approach to incident diagnosis
* Clear communication with users and the IT team
* Professional English (regular exchanges with international teams)

Benefits/Perks
At Ankorstore we offer a versatile range of benefits to support employees' well-being and work-life balance, fostering personal growth within an innovative and adaptable work environment.
* All of our employees are automatically covered by Health Insurance & Life Insurance. Our Health Insurance (Mutuelle) and Life Insurance (Prévoyance) are SideCare
* We have partnered with Swile to provide you with meal vouchers
* You will have access to Leeto a platform that provides you with exclusive discounts, cultural activities, holiday vouchers and more
* Modern offices located in Paris (Opera), providing a vibrant and inspiring work environment
* ...

Learning more about Ankorstore
* Look around and visit our website, LinkedIn, Instagram, Facebook, Youtube and Welcome to the Jungle
* Read about us in the media: How to build a 2 million unicorn in under 3 years, Rewild Retail, Ankorstore is shaping the shopping of the future, Mary Portas & Ankorstore

Ankorstore is proud to be an equal opportunity workplace dedicated to promoting diversity. We don't discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status