Apprentice

Descrizione del lavoro:

The Financial Relief Program (FRP) team supports Card Members experiencing financial hardship who may be unable to meet their existing payment obligations. The team works with Card Members to understand their individual circumstances, identify appropriate payment solutions, and help them navigate their financial challenges while balancing customer experience, risk management, and recovery objectives.
This role requires a combination of empathy, consultative problem-solving, negotiation, and sound judgment to deliver positive and sustainable outcomes for both the Card Member and American Express

Requisiti del candidato:

Minimum Qualifications
* Bachelor's degree
* Not more than 5 years of difference between highest education degree completion date and
* Joining date
* Should not have enrolled in any prior Government Apprenticeship programs
* Strong attention to detail and accuracy
* Good communication and interpersonal skills
* A willingness to learn and adapt to new tasks and challenges* Ability to maintain confidentiality
* Shift timings - Rotational - US Shift window.

Preferred Qualifications
* Proficiency in basic computer applications (e.g., Microsoft Office Suite)
* Ability to work effectively in a team environment

Compliance Language
At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex, you'll experience this powerful backing:
* Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
* Career development and training opportunities