Mobility Support Associate (CRM)

Descrizione del lavoro:

Mobility operates one of the world's largest corporate travel programs, covering business travel, assignments, and events. We deliver a world-class service to our customers, allowing them to focus on what matters most.

Responsible for supporting and enabling critical Mobility processes by executing key operational tasks. This role ensures the smooth functioning of Mobility operations by managing reporting, insights, and operational controls while collaborating closely with the DL MU Lead.

Key Responsibilities:

* Execute essential operational tasks within the Case Management domain that are not covered by Immigration or Tax SMEs.

* Oversee reporting and insights for the market unit, ensuring effective operational control and streamlined processes.

* Support a broad range of Mobility processes, including but not limited to:

* Cross Border Agreements

* Batch process management for Travel Start/End Dates and Closure

* Traveler registration and de-registration

* Power of Attorney processing

* Stealth support

* Billing support (DL dependent)

* Operational controls and reporting

* Ensure compliance with internal policies and external regulatory requirements

* Liaise with internal stakeholders to address process inefficiencies and recommend improvements

* Provide support in escalations and issue resolution related to Mobility operations

* Assist in the development and implementation of process automation initiatives

* Ensure data accuracy and integrity across all Mobility-related reports and documentation

* Conduct periodic audits to identify areas for process enhancement

#LI-LATAM

Job Qualifications:

Must have:

* Strong attention to detail and basic analytical ability.

* Good communication and teamwork skills.

* Proficient in Microsoft Excel, Word, and Outlook.

* Ability to follow instructions and standard procedures effectively.

* Eagerness to develop operational and process skills

Required skills:

The person in this role will need strong skills and experience in:

* Experience in a cross-border role, successfully managing multiple complex projects at a global level

* Considerable experience of delivering brand, marketing and communications projects in global organizations

* Outstanding communication skill

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About AccentureAccenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
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