Warranty Analyst

Descrizione del lavoro:

It's all about people
We put people at the centre of everything we do. Being curious about what the people around us need and want is key to creating safe, personalised and sustainable mobility solutions. If you believe in the power of people and share our respect for human-centric innovation, you'll thrive at Volvo Cars. We are people who care about other people. With us, you'll be surrounded by brilliant, curious colleagues all committed to making a difference.

Let's introduce ourselves

Volvo Car BeLux is the official importer and distributor of Volvo Cars in Belgium and Luxembourg, proudly representing a premium automotive brand with strong Scandinavian roots. From our office in Brussels, we work closely with an extensive retail network to bring Volvo's latest innovations in safety, sustainability, and design to our customers across both markets.

Volvo Car Belux is looking for a new colleague to join our Customer Service team. In this role as Warranty Analyst, you will be responsible for the end-to-end warranty and claims handling process for our retailer network. You will assess whether incoming requests comply with the applicable guidelines as described in Volvo's Warranty Policy & Procedures Manual (WPPM), ensure accurate administrative and financial processing, and analyse data to help reduce warranty costs.

What you'll do

As a Warranty Analyst, you will be responsible for the end-to-end warranty and claims handling process, working closely with retailers and internal stakeholders. Your main responsibilities include:

* Assessing and processing incoming warranty claims in line with technical specifications, warranty terms, and applicable guidelines (e.g. WPPM).
* Ensuring accurate administrative, operational, and financial processing of warranty claims.
* Analysing warranty and claims data to identify trends, recurring issues, and improvement opportunities.
* Providing reporting and insights to support product improvement, quality control, and cost reduction initiatives.
* Acting as a primary point of contact for retailers and internal departments regarding claim status and warranty-related queries.
* Monitoring invoicing and reimbursements and handling rejected or disputed claims.
* Identifying process inefficiencies and proposing improvements to increase effectiveness and compliance.
* Ensuring all activities comply with company policies, legal requirements, and Volvo Cars regulations.

What you'll bring

We are looking for a detail-oriented and analytical professional who enjoys working at the intersection of data, processes, and stakeholder collaboration. You bring:

* A higher-education level of thinking, ideally with a technical or business-oriented background (e.g. automotive, engineering, logistics) or equivalent experience.
* Strong analytical skills with the ability to interpret complex datasets and translate findings into clear conclusions and actionable insights.
* High attention to detail and accuracy when reviewing claim documentation and financial information.
* Clear and structured communication skills in Dutch (Flemish), French and English, both written and verbal, with the ability to explain technical or financial decisions to different stakeholders.
* Proficiency in Excel and confidence working with data analysis tools and dealer management systems (e.g. AS400 or similar).
* A collaborative mindset and a proactive approach to problem-solving and continuous improvement.
Volvo Cars. For Life.
For nearly a century, Volvo Cars has empowered people to move freely in a personal, sustainable and safe way. Today, we are driving bold advancements in electrification, sustainability and automotive safety. To realise our ambitious vision, we are seeking innovative minds who are ready to tackle the challenges of tomorrow - today.

In our company, we believe extraordinary things are achieved by ordinary people with the drive to make a difference.

Ready to take the next step?
Submit your CV in English and tell us why you're the ideal candidate for a new role at Volvo Cars. Applications must be received no later than 18th of May 2026. We are prioritising direct applications to ensure a fair and efficient application process.

Brussels, BE, BE-1082

Job requisition ID: 80250