Team Manager - Client Services

Descrizione del lavoro:

About Us: Louis Vuitton is a renowned luxury Maison globally celebrated for its timeless elegance and exceptional craftsmanship. At Louis Vuitton Services Europe, we are committed to providing unparalleled customer service experiences to our esteemed clientele across the EMEA region.
We are looking for an inspiring and enthusiastic Team Manager to support the CSC Manager in leading, developing, and coordinating a team of Client Advisors within our Client Service Center. As an engaged and visible leader, you will foster a positive, inclusive, and opportunity-driven environment where people feel supported, motivated, and empowered to perform at their best.
Strong proficiency in English. Any additional language is a plus (German, Italian, Spanish, French...). Proven leadership experience in customer service or call center environments, ideally within the luxury sector. Flexibility to work shifts (from 8am to 8pm), including weekends and public holidays. Advanced proficiency in MS Excel and other reporting/analytics tools such as PowerBI. Strong analytical skills paired with excellent communication abilities across all levels of business